Victim Support Coordinator

JOB DESCRIPTION

TITLE : VICTIM SUPPORT COORDINATOR OLDER ADULT PROTECTIVE SERVICES

DEFINITION : Under the supervision of the Victim Support Program Supervisor, the Victim Support Coordinator (VSC) is responsible for developing and effectuating care plans designed to remove imminent risk to identified clients age 60 and above who are victims of abuse, neglect, financial exploitation, or abandonment.

NOTE : This position is dependent on funding from a VOCA grant. Position will not be offered to any candidate until funding is finalized.

This is a Grant Funded position that is scheduled to run through October 1, 2020. This date may change depending on future funding of this grant

QUALIFICATIONS : Education :

Education :

BA / BS / BSW or MA / MS / MSW in Social Work or related social science

Experience :

3 years direct service experience. Familiarity with protective services, victim services, crisis intervention, mental health or case management with the elderly

is preferred. Ability to develop and effectuate care plans for challenging cases. Second language abilities preferred.

Perfessional Characteristics :

• High energy level, able to manage a variety of projects simultaneously
• Well developed interpersonal and communication skills
• Well organized
• High level of flexibility
• Able to make quick independent decisions
• Possesses advocacy skills and a sense of professional ethics with a commitment to confidentiality

Additional Requirements :

• A report of criminal history record information from the state or Federal Government.
• A valid driver's license, a good driving record and access to a fully insured car and, when necessary, transporting of clients.
• Availability via cell phone at all times during scheduled working hours, including lunch hours, meetings, etc.
• Completion of Pennsylvania Department of Aging's Older Adult Protective Services training as set forth in the Regulations.
• Signing the Pennsylvania Department of Aging's Confidentiality Statement.

PCA is an equal opportunity employer. PCA does not inquire into any candidate’s medical, religious or other protected status.

PCA may extend a conditional offer of employment to a candidate that the hiring manager believes is the best fit for the job.

All new hires must be vaccinated as a condition of employment in accordance with PCA’s COVID-19 Vaccination Requirement Policy.

Only after receiving a conditional offer of employment should a candidate provide his / her / their COVID-19 vaccination status to PCA as either vaccinated or unvaccinated.

In the event the candidate is not vaccinated, the candidate should either : (1) obtain the vaccination and provide proof thereof;

or (2) seek a reasonable accommodation from the COVID-19 Vaccination Requirement Policy. PCA will work with candidates in good faith to determine whether the request is reasonable and whether the request places undue hardship upon PCA.

DUTIES AND FUNCTIONS :

• Receives cases after OAPS investigation is complete to develop a care plan to assist victims and remove imminent risk.
• Upon receiving substantiated case, make referrals to appropriate agencies and services as indicated.
• Assess the need for emergency intervention including petitioning for involuntary mental health commitments, protection from abuse orders, emergency intervention and access orders, when appropriate.

Testifies in court as needed.

• Accompanies and assists police in delivery and enforcement of above-mentioned court orders.
• Provides on going case management to victims who are older adults in need of protective services as defined by the Older Adult Protective Services law reassessing as required.
• Documents all case activity in SAMS and the ETO system in accordance with State regulations, agency policies, and best practice.
• Establishes and maintains relationships with public service providers, including mental health and health care providers, police district offices, and other community agencies.
• Coordinates case planning with other service providers and other service delivery systems.
• Arranges and conducts case conferences with others involved in care plans

j. Locates and / or mobilizes resources to meet victim needs.

• Participates in on going problem solving, program evaluation and development with all staff.
• Participates in orientation and training, in service training, and attends regular staff meetings.
• Uses regular conferences with supervisor to evaluate work, improve job performance, and enhance professional growth.
• Assists with outreach and public education.
• Identifies resource and service gaps, which inhibit the provision of high quality care to victims of abuse, neglect and financial exploitation.
• Works with supervisor in reporting program results to appropriate persons.
• Performs other related duties as assigned.

PERFORMANCE EXPECTATIONS :

• Satisfactory consumer service ratings
• Satisfactory monitoring reports from Pennsylvania Department of Aging
• Stability, satisfaction of staff

CUSTOMERS :

• Consumers who are sixty years or older in Philadelphia County
• Department staff
• Families and informal and formal support system of consumers
• Provider community
• PCA staff
• General public
• Pennsylvania Department of Aging

$45,790.94-$53,008.74