TECHNOLOGY SUPPORT ANALYST

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community.

With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. .

DEPARTMENT : DURHAM COUNTY SHERIFF's OFFICE

POSTING DATE : 07 / 30 / 2024

CLOSING DATE : 09 / 15 / 2024

SALARY MIN : $58,135.00

SALARY MAX : $98,759.00

MAX HIRING SALARY : $65,000.00

POSITION NUMBER : 40000451

JOB TYPE : FULL-TIME

This posting is subject to close without prior notification.

Nature of Work :

The Technology Support Analyst is responsible for providing technical support to users within the Sheriff’s Office and Detention Facility.

Work entails installing, configuring, and supporting peripheral hardware and network hardware including servers, switches, desktop computers, laptops, printers / copiers, and structured cabling.

The Technology Support Analyst is responsible for administering domains, network user accounts, workstations, workgroups, and network security.

Responsibilities also include managing on premise databases and utilizing data to create reports. Work is performed under the supervision of the Information Technology Manager.

Examples of Work :

• Assists with management of local SQL databases, creating Power BI dashboards and implementing SharePoint team sites.
• Configures, creates, manages and secures servers; monitors integrity of users’ data; create / manage department folders, calendars, aliases and email groups;

troubleshoot delivery / receipt of email messages; maintain spam and ATP rules.

Monitors and manages servers in virtual center, maintain proper configurations, security controls and authorizations and backup;

create virtual servers as requested; monitor system resources to ensure virtual machines run at optimum performance; adjust or recommend changes.

• Manages remote access; backup system, create and manage network, application and portal access for user access; troubleshoot user issues.
• Reviews, plans, and evaluates systems / servers, recommends improvements, prepares project plans, provides documentation / reporting.
• Documents network designs and configurations.

Knowledge, Skills, and Abilities :

• Thorough knowledge of computer, networking, and telecommunications technologies.
• Must possess problem-solving and basic technical support skills.
• Ability to evaluate, recommend and install PCs, servers, operating systems, network software, application software, workstations, and communications hardware.
• Ability to multitask and function in a fast-paced environment.
• Ability to work independently or as a team member to identify requirements, find and evaluate alternatives, present solutions, make recommendations and follow projects through to completion.
• Ability to take initiative and use creative and innovative thinking to find solutions to business problems.
• Ability to communicate effectively orally and in writing.

Requirements :

• Requires an associate’s degree in Computer Science or related field and four years of experience in a technical environment.
• Must have experience with configuration, troubleshooting, and maintenance of virtual and cloud environments.

Preferred :

• Preferred experience with Microsoft SQL Server
• Preferred experience with PowerBI and SSRS.
• Preferred experience with Microsoft Power Automation and SharePoint Administration.
• Preferred experience with FTPs and SFTPs
30+ days ago