Associate Director of Event Services

Summary

The Associate Director, Event Services offers leadership and guidance for the Event Services team and its affiliated departments.

In this capacity, the role supervises all event operational matters to uphold the highest operational standards, optimize efficiency, and effectively coordinate KSU affiliated events.

Responsibilities

KEY RESPONSIBILITIES :

1. Oversees, manages, and organizes all facets of event operations, encompassing event coordination and services, staffing, security, crowd and risk management, as well as coordination with police, fire, safety personnel, event production, AV, broadcast and conversion.

2. Orchestrates large-scale events characterized by complexity and high volume, such as KSU Athletic events, concerts, campus activities, and external events.

3. Generates and evaluates event diagrams, spreadsheets, timelines, quotes, and crowd management plans to ensure the seamless and efficient execution of events.

4. Ensures the effective execution of event coordination activities by formulating operating procedures aligned with industry standards, tailored to the facility's specific requirements, and in

harmony with the goals of our clients. Implement operational policies and procedures within the event services and coordination departments, overseeing and ensuring compliance.

5. Assesses event operations, establishing systems to gauge client satisfaction. Adapts services based on client feedback and collaborate with department leadership to enhance procedures, ensuring the continual improvement of the quality and effectiveness of event operations.

6. Offers leadership, mentorship, inspiration, and guidance to student employees while supervising the activities of the Event Logistics team.

Plans, organizes, and delegates day-to-day responsibilities for student employees to assist and support event service needs.

7. Facilitates seamless communication and collaboration among event services, operations, event coordination, and production teams to ensure the successful execution of high-quality events.

8. Organizes department and staff meetings. Develops and maintains a harmonious working relationship with all other departments.

9. Assists in the management of venue calendars, balancing the needs and timelines of venue tenants, partners, existing clients, and new clients.

10. Contributes to the entertainment booking process through research, scheduling, contract preparation, budget management, and relationship building.

11. Serves as Manager on Duty for events on a rotational basis.

Required Qualifications

Educational Requirements :

Bachelor's degree from an accredited institution of higher education in related field

Other Required Qualifications :

Current, valid and unrestricted drivers license

Required Experience :

Seven (7) years of experience in event planning / coordination, business, hospitality, sports, and / or live entertainment

Preferred Qualifications

Additional Preferred Qualifications

Membership and / or participation in the International Association of Venue Managers or related organizations

Preferred Experience

Experience with Event Management and / or Venue Reservation Software (EMS, 25LIVE, etc.)

Proficiency in AutoCAD or similar event diagraming software

Experience and working knowledge of NCAA Division 1 Athletics, Concerts, or other specialty events

Preferred Educational Requirements

Advanced degree from an accredit institution of higher education in Business, Event or Sports Management, Hospitality, or closely related field

Industry related certification such as Certified Venue Professional (CVP) or Certified Meeting Planner (CMP)

Graduation from or participation in event or venue related schools or programs, such as Venue Management School (VMS) or the Academy of Venue Safety and Security (AVSS)

Proposed Salary

The budgeted salary range is $66,760 to $70,000. Offers are based on relevant experience.

Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.

kennesaw.edu / benefits.

Knowledge, Skills, & Abilities

ABILITIES

Ability to anticipate and identify challenges while devising effective resolutions

Able to handle multiple tasks or projects at one time meeting assigned deadlines

Demonstrated leadership abilities among colleagues and student employees

KNOWLEDGE

Familiarity with event coordination and operations policies, processes, and procedures

SKILLS

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills

Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)

Strong attention to detail and follow up skills

Strong customer service skills and phone and e-mail etiquette

Effective organizational skills enabling the coordination of multiple tasks simultaneously

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office.

Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.

usg.edu / policymanual / section8 / C224 / #p8.2.18 personnel conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https : / / www.

usg.edu / policymanual / section6 / C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study.

To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [email protected]

Background Check

• Standard Enhanced
• Education
• 9 Panel Lab Drug Test
• Credit Check

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation.

Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment.

Applicants for positions of trust with screening

results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and / or verification of academic credentials.

https : / / www.usg.edu / hr / assets / hr / hrap manual / HRAP Background Investigation Employment.pdf