Verint Systems, Inc. Director, Services Montgomery, Alabama Apply Now
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation.
We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers.
Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities.
Learn more at www.verint.com.
If you think you are the right match for the following opportunity, apply after reading the complete description.
Overview of Job Function :
The Director, Services ( Director ) is responsible for supporting the delivery of services and ensuring the development of new client work for clients within an assigned geographic territory / segment.
The over-arching goal of the Director is to drive profitable growth, maintain customer relationships and ensure high-quality implementations - with achievement of targeted financial metrics, and referenceable customers upon project completion.
The Director will be responsible for selling and managing company determined annual sales and revenue from the projects in their assigned territory / segment.
As the leader of an assigned team of Project / Program Managers, the Director will have responsibility for the recruitment, enablement, coaching, performance management, and ongoing development of each team member.
The Director must have a solid mix of sales, client relationship, management, consultative, and technical skill, coupled with strong leadership abilities.
They must be extremely adept in successfully balancing a complex and large set of tasks, as project loads and resultant issues will be high, requiring decisive action and exceptional organizational skills.
Strong interpersonal and communication skills are a must, as the Director must build and nurture effective relationships and partnerships with other internal leaders and individual contributors, as well as with executive levels of our customer organizations.
The Director needs to work collaboratively with the sales team in their assigned territory / segment, identifying and closing services opportunities, and helping to ensure that both services and license quotas are met.
Principal Duties and Essential Responsibilities :
- Developing and leading a practice, engagement teams, and cultivating executive level client relationships.
- Responsible for On Time-On Budget project delivery, Process Adherence and CSAT for all projects in assigned portfolio.
- Being accountable for multiple and complex work assignments, project budgets, delivering within timeframes, and short / long term resource planning.
- Designing and developing very high quality and distinctive business solutions.
- Evaluating customer's business needs, thus contributing to strategic planning of information systems facilities and software directions.
- Preparing major strategic proposals.
- Instrumental in bringing projects experience difficulties to a successful conclusion.
- Performing rigorous analysis to identify potential value creating opportunities, developing cohesive conclusions, and presenting key findings at the executive level.
- Possessing specialist knowledge / leading expert / authority in and across industry segments.
- Develop new consulting techniques and methods. Demonstrated ability to work with all levels of leadership to create strategies, tools & solutions for Verint’s service offerings.
- Responsible to sell and manage delivery of services revenue on a quarterly and annual basis.
- Produce accurate and timely quarterly revenue forecasts with a variance of
Senior Director Member Services
Prime Therapeutics Senior Director Member Services Montgomery, Alabama Apply Now. Senior Director Member Services. The Senior Director Member Services is responsible for leading and developing the Contact Center in a manner that ensures world-class customer service is delivered to Prime’s members an...
Resident Services Director - RN required
Review changes in residents’ condition with the Resident Services Director, Executive Director, and resident’s physician/s. Assist the Resident Services Director to develop and maintain an up-to-date individual service plan for each resident. Order medications and oversee the resident’s medication s...
Director, Shared Analytic Services
First (Days) (United States of America).Responsible for the design, project planning and implementation of decision support projects and production of reports which support the entire health system.Master's Level Degree preferred.BLD - Bachelor's Level Degree (Required)Healthcare Management.Active L...
Practice Director, Financial Services (East Coast, USA)
As the Financial Services Practice Director at Confluent, you will lead a professional services team that works with our Financial Services customers to ensure their success with Confluent's products. You will engage with Financial Services customers throughout their lifecycle from pre-sales through...
Director of Supply Chain & Procurement
Core Talent Services is proud to support our client in their search for a Director of Supply Chain & Procurement to support their ongoing manufacturing and distribution operations. Director of Supply Chain & Procurement. This position is responsible for developing and executing procurement strategie...
Assistant Director, Procurement & Business Services
The Assistant Director of Procurement & Business Services, reporting to the Sr. Director of Procurement & Business Services, is a key member of the leadership team, assisting with the attainment of the strategic vision, leadership, planning, and management of the procurement, supplier information ma...
Director of Women's and Children's Services
Job Description - Director of Women's and Children's Services (21-6170-DIR-042324). Director of Women's and Children's Services-(21-6170-DIR-042324). ...
Director, Business Development for Drug Packaging and Delivery
We are seeking a strategic and results-driven Director of Business Development to lead our efforts in expanding our drug delivery services. The Director will lead market development for new strategic growth offerings involving innovative technology and/or service models, such as Drug Packaging and C...
(Remote) Director of Technical Services
In the bustling heart of our operations, as the Technical Services Director, you'll be the mastermind behind turning visionary technical implementation into reality. Reporting directly to our esteemed Vice President of Professional Services, think of yourself as the maestro of a grand orchestra, coo...
Director of Enterprise Services
Montgomery College, Central Services Campus, has an immediate need for a FT Director of Enterprise Services in the Office of Information Technology. The Director of Enterprise Services will provide executive level leadership for the IT Resource Enterprise Application Services team which includes app...