Responsibilities
- Be the primary contact and lead support associate for one or more critical applications and processes, resolving customer issues in a timely manner.
- Play a critical role in supporting the application lifecycle (develop, test, release and support) based on detailed requirements and guidance from senior engineers / architects and management.
- Collaborate with technical / business leaders and product owners to acquire and understand requirements / acceptance criteria.
- Produce deliverables for medium to large sized projects with clean, well-documented and easily maintainable code that adheres to defined coding standards.
- Participate in Design and Deploy Tollgate reviews and gain buy in from cross-functional teams including QA, Architect, Security, Webmaster and Operations.
- Effectively document systems, software architecture and processes, including application documentation, dependency diagrams, etc.
- Write unit / UI tests to identify defects and leverage CI / CD for building and deploying code.
- Triage production issues and work with multiple teams to perform problem analysis
- Lead the backend database design effort and where applicable collaborate with product owners and designers on UI / UX design.
- Assign projects and review deliverables from onshore and offshore software engineers.
- Provide constructive input to department management regarding team members assigned to project
- Participate in the hiring process to assist in assessing candidate technical skills and independently conduct new hire interviews.
- Other projects as assigned
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