Senior Manager, Field Operations

Job Description

Job Description

Company Summary

Join Commnet, a pioneering force that has been the backbone of rural networks in the United States for decades. At Commnet we prioritize enabling and delivering high-quality broadband communication services that enable Tribal and Rural America to thrive.

At the heart of our mission lies a passion for digital inclusion and life transformation, offering more than connectivity we’re dedicated to fostering equality of opportunity through access to essential services.

Our culture is built on a foundation of trust and ownership, where our passion for our customers and communities shines through our customer-centric approach.

With open and effective communication, we champion a win together mindset, celebrating every victory as a step towards a connected and empowered rural America.

Job Profile Summary

The Commnet Senior Manager, Field Operations, oversees and supports our field operations across a diverse geographical area.

This pivotal role involves working closely with supervisors and front-line employees to ensure that all sites within the territory are maintained to the highest standards.

The Senior Manager, Field Operations provides comprehensive training and support, managing time effectively and implementing disciplinary actions as needed, to ensure team operational efficiency and compliance.

The role demands a hands-on approach to leadership and a strong ability to manage teams across dispersed locations, ensuring consistent operational excellence and adherence to company policies.

This position requires a professional who is adept at fostering a collaborative and motivated team environment while driving the strategic objectives of our network operations.

This position can be based in Albuquerque or in the Gallup, NM area

Duties and Responsibilities (included but not limited to) :

• Oversee the maintenance and operational standards of sites within the designated territory to ensure high-quality service delivery.
• Collaborate closely with supervisors and front-line employees, providing leadership and support to enhance performance and productivity.
• Develop and implement comprehensive training programs to elevate team skills and knowledge, adapting to new technologies and processes.
• Manage time effectively across the team, ensuring that tasks and projects are completed within set deadlines.
• Execute disciplinary actions when necessary, maintaining discipline and adherence to company policies among team members.
• Foster a cohesive team environment, especially across geographically dispersed locations, to ensure consistent operations and communication.
• Monitor and report on the operational status and progress of sites, taking corrective action as needed to align with overall strategic goals.
• Other duties as assigned.

Required Qualifications :

• Minimum Years Experience : 4 - 6 Yrs.
• Minimum Education : High School / Trade School or equivalent experience.
• Embody and demonstrate our company values : Foster Trust, Effective Communication, Customer Centricity, Own It, Win Together.
• Possess a valid Driver's License and meet the requirements of the Department of Transportation physical.
• Extensive practical experience in telecommunications or a related field, demonstrating a deep understanding of outside plant operations.
• Proven leadership skills with experience managing multi-level teams, including front-line employees, managers, and supervisors.
• Strong problem-solving and decision-making capabilities, with a track record of effectively handling operational challenges and crises.
• Effective communication and interpersonal skills, essential for team coordination and maintaining high standards across diverse geographical areas.

Preferred Qualifications :

• Prior experience in a role that required managing operations across a large, geographically dispersed territory.
• Advanced training or certification in project management, telecommunications, or a related field.
• Demonstrated ability to implement and adapt to new technologies and processes within the telecommunications industry.

Compensation & Benefits :

• Compensation is determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
• Benefits : Commnet is proud to offer a comprehensive suite of benefits to all regular full-time positions (hourly & salaried) to promote overall health, wellness, and financial security for you and your family.

Benefits include health, vision, dental, HSA / FSA, life and AD&D, fitness reimbursement, short / long term disability coverage, parental leave, emergency travel assistance and 401k.

Commnet employees have access to an Employee Assistance Program (EAP), which includes services such as 100% confidential counseling, financial information / resources, legal support, and general wellness.

A Note to Agencies All resumes submitted by search firms / employment agencies to any employee at Commnet Broadband (the Company) via email, the internet or in any form and / or method will be deemed the sole property of the Company, unless such search firms / employment agencies were engaged by the Company for this position and a valid agreement with the Company is in place.

In the event a candidate submitted outside of the Company agency engagement process is hired, no fee or payment of any kind will be paid.

Equal Opportunity Employer / Veterans / Disabled

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Applicants must be authorized to work for any employer in the US.

ATN and its subsidiary companies are unable to sponsor or take over sponsorship of employment Visa.