InnovaCare Partners, LLC
POSITION DESCRIPTION
This position is responsible to serve as primary liaison between Pharmacies and Innovacare Partners for the purposes of achieving and enhancing overall quality performance and metrics for InnovaCare Partner practices.
The Medication Adherence Quality coordinator needs to have the ability to manage multiple tasks at once, prioritize information to be shared with the practice and collaborate across all staff in the practice.
RESPONSIBILITIES
The Medication Adherence Coordinator is responsible for navigation of specialty and comprehensive pharmacy therapies. Responsibilities include, but are not limited to, the following : knowledge of pharmacy prescription processing, strong communication, customer service, and motivational interview skills, with the ability to problem solve independently while working within a team structure.
Ensure overall medication procurement and patient adherence management through proactive touch points telephonically include patients and pharmacies.
Review and collate multiple sources of medical and pharmacy related information in assessing therapy appropriateness, effectiveness and patient adherence.
Independence in performance of daily functions with the ability to effectively solicit collaboration with extended team members as appropriate.
Participate in quality improvement initiatives and meetings as requested by management.
Performs other duties and responsibilities as assigned.
Continually educate self on latest information related to Stars Rating Program, Quality Measures, and thresholds as established by payers and other contracting entities.
Supports special projects as assigned.
Represents the company in special activities for providers and patients relations.
EDUCATION AND EXPERIENCE
- High School Diploma or equivalent
- Pharmacy Technician, Medical Assistant, and / or LPN experience preferred
- Two years' experience in a health-care related field
GENERAL KNOWLEDGE / SKILLS
- Ability to effectively communicate with patients regarding their medication therapies, adherence and overall drug management
- Excellent communication skills including proper phone etiquette
- Computer skills : proficient in Word, Excel, Power Point and Outlook.
- Ability to respond to a high volume of work and always maintain a polite and professional attitude.
- Able to function with frequent interruptions.
- Ability to prioritize workloads for maximum efficiency.
- Customer Service Skills : practicing, valuing and supporting service to both internal and external customers
- Time Management Skills : establishing priorities and accomplishing tasks in a timely manner
- Team Work : ability to work in a team environment to create solutions to problems
- Ability to work independently
- Strong analytical and problem-solving skills; ability analyze and interpret data
- Ability to effectively present and explain infomriaton and respond to questions
- Project management skills
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