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Healthcare Customer Support Specialist

Healthcare Customer Support Specialist

MAXIMUSKansas City, KS, United States
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Join Our Team as a Healthcare Customer Support Specialist!

Are you passionate about helping others? We are looking for dedicated Customer Service Representatives to assist individuals in navigating healthcare programs and benefits in a rewarding environment. You will be part of a committed team that provides crucial support to vulnerable populations, simplifying complex healthcare information.

Location : Lawrence, KS (On-site Position)

Starting Pay : $15.00 / hr plus $2,900+ in potential bonuses!

Schedule : Limited-Service Full-Time positions available.

This role offers :

  • Evening and night shifts encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Why Work with Us?

  • Comprehensive Training : We provide paid, in-depth training from day one to ensure your success.
  • Competitive Pay : Base pay of $15.00 / hr along with bonuses for training completion and referrals.
  • Full Benefits Package : Company-paid medical coverage, tuition reimbursement, and 401(k) with company match.
  • Time Off : Enjoy a generous paid time off package, including sick leave and 11 paid holidays.
  • Wellness Support : Access to Employee Assistance Program (EAP) and wellness resources.
  • Flexible Schedules : Options to support work / life balance.
  • Career Development : Opportunities for growth and promotion in a supportive work environment.
  • Make a Real Impact : Focus on meaningful work with no cold calls or sales involved!

    • Essential Duties and Responsibilities :

  • Respond to customer inquiries via phone, email, web chat, or written communication, providing courteous assistance.
  • Utilize computerized systems for tracking and problem-solving.
  • Assist customers with electronic application submissions.
  • Maintain up-to-date knowledge of client regulations and policies.
  • Follow established operating procedures and adhere to privacy and HIPAA rules.

    • Minimum Requirements :

  • High School diploma or equivalent with at least 6 months of customer service experience.
  • Fluency in English, both spoken and written, with strong interpersonal skills.
  • Ability to work as part of a team and manage multiple tasks effectively.
  • Must participate and certify in internal training programs.
  • On-site work is required with no remote options available until one year of above-average performance.

    • Apply Now to Start Your Journey with Us!

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, and other legally protected characteristics.

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    Customer Support Specialist • Kansas City, KS, United States

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