Lead Medical Lab Client Service Representative

Position Summary

Responsible for all duties related to processing and result reporting of outreach laboratory specimens directly impacting patient care : specimen handling, proper specimen storage, test ordering, test availability, specimen requirements and distribution of patient specimens for laboratory testing.

Manages information pertaining to patient specimens, and provides responsible, difficult, and precise technical and clerical assistance requiring independent judgement, self-motivation, and exacting detail.

This position directs daily work of the CSR team to facilitate an efficient and effective work environment; assists with the management of procedures including the review, changes, and implementation;

as well as provides extensive client service communication with internal and external customers of Regional Pathology Services (RPS), the Nebraska Public Health Laboratory (NPHL), and the Department of Pathology and Microbiology.

Position Details Posting Category Healthcare Working Title Lead Medical Lab Client Service Representative Job Title Health Care Associate (Para) Salary Grade HC12H Appointment Type C2 - REG OFF / SERV HRLY Salary Range - Job Requisition Begin Date 06 / 27 / 2024 Application Review Date 07 / 09 / 2024 Review Date Information : Initial application review will begin on the date provided in the field above.

Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications Required Education : High School education or equivalent If any degree major / training is required, please specify the type.

NOTE : Concentration and minors are not equivalent to a major) (Will consider two years post high school education / related experience)

Required Experience 2 years If any experience is required, please specify what kind of experience : Clinical experience in a healthcare environment

Will consider two years post high school education / related experience) Required License No If yes, what is the required licensure / certification?

NA Required Computer Applications : Microsoft Word Required Other Computer Applications : NA Required Additional Knowledge, Skills and Abilities : Skilled in customer service Preferred Education : Associate's degree If any degree / training is preferred, please specify the type : Healthcare or Biological Sciences.

Preferred Experience : Outreach laboratory setting. Preferred License : No If yes, what is the preferred licensure / certification?

NA Preferred Computer Applications : Microsoft Excel, Microsoft Outlook Preferred Other Computer Applications : Sunquest, CoPath, Epic or other patient records software Preferred Additional Knowledge, Skills and Abilities : Experience in customer service in healthcare environment.

Knowledge of medical terminology.

Ability in PC / data entry.

Ability to type 50 words per minute