Hill Shift Leader

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955.

It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.

We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee.

If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

America Runs on Dunkin'

Do you want to be a member of one of the largest franchises in America? With endless opportunities for growth and benefits, becoming a Coffee Crafter or Shift Leader for a Dunkin’ Donuts / Baskin Robbins franchisee may be the career for you! Our team is committed to making our guests’ day by serving them with a great product, a smile, and quick service.

If you are a team-orientated individual and are willing to roll up your sleeves and work with a winning team, this is the right opportunity for you!

Every position :

• Must be responsible to deliver friendly and accurate orders to guests to enhance their experience at this location and to provide the guest with a reason to come back
• Must be able to meet operational and quality standards in this fast- paced environment
• Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times
• Communicates expectations and needs of the customers to team mates
• Focus on improving sales and products through effective and on-going training

Shift leaders :

• Develops their team to deliver the best guest experience and reach sales goals
• Executes Brand and Franchisee standards with every product
• Empowers the team to satisfy guest needs and resolve issues with service
• Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times
• Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations

Be prepared to complete an application.

Be prepared to schedule an interview.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee.

If hired, the franchisee will be your only employer.

Must be authorized to work in the US

• Must have a clean driving record
• Be able to pass a background check in order to be issued a base pass
• Provide excellent guest satisfaction, service speed, and product quality
• Previous experience working in a cafe or quick service restaurant preferred
• Show passion about results by setting compelling targets and delivering on commitments
• Meet safety and sanitation standards
• Anticipate and understand guests’ needs and exceed their expectations
• Works well in a team environment
30+ days ago