Application Engineer/Technical Support Engineer

Job Description

Job Description

Salary : $90k-$110K

About Us :

Zerova Technologies designs and manufactures a complete line of electric vehicle (EV) charging solutions that power brands globally.

Whether white-label or collaborative design partnerships, Zerova works closely with its customers to ensure success and align with their global channel strategies.

As a subsidiary of Phihong Technology, Zerova leverages their 50+ years of experience as a global manufacturer of power products to provide an industry-leading product portfolio to address a broad set of EV charging use-case scenarios.

Zerova places importance on cultural compatibility with its partners and strives to integrate green energy, carbon reduction, and sustainable development practices into its solutions.

Responsibilities :

• Provide support to field engineers and customers, including technical problem-solving, diagnosis, repair, installation, modification, system upgrades, and customer training.
• Conduct problem analysis and identify issues of varying complexity.
• Effectively manage escalations and critical customer situations.
• Collaborate closely with field support, engineering, and operations teams to offer feedback on serviceability, reliability, ease of installation, upgrades, and other quality metrics related to customer tools and issues.
• Deliver Root Cause Analysis (RCA) reports for each technical support case.
• Capable of replacing various components within an EVSE station.

Desired Characteristics :

• Proficiency in reading block / wiring diagrams.
• Self-motivated and proactive.
• Comfortable working with wiring, installation, and diagnosis of 3-phase AC power connections.
• Experience in updating firmware for Linux kernel devices.
• Quickly grasps the functional algorithms of EVSE applications (e.g., AC contactor, breaker, boards).
• Excellent written and verbal communication skills.

Qualifications :

• Minimum of 1+ years of experience in technical support or troubleshooting.
• Proven skills and experience in electrical wiring, product reliability, testing, or quality engineering.
• Experience with electric vehicle systems / components, including RESS, motors, motor controllers, charging systems, high voltage, lithium batteries, and / or EV / HEV control systems.
• Ability to handle and resolve field-related issues to minimize downtime.
• Strong communication skills, capable of conveying complex concepts clearly and concisely.
• Knowledge of basic TCP / IP is required; understanding of 7-layer application protocols is a strong advantage.
• Willingness to travel domestically up to 10%.

Education Requirements :

Bachelor’s Degree in Electrical Engineering (EE), Computer Engineering (CE), or Computer Science (CS) is strongly preferred, or equivalent experience

Other Requirements :

Ability to lift up to 50 pounds.

Benefits :

• 401(k) matching
• FSA accounts
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off

Besides travel, this is a fully onsite position located in Fremont, CA; Monday- Friday from 9 am to 6 pm. Some flexibility with hours depending on work schedule.

Zerova is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.