Quality Assurance Program Manager

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses.

With divisions focused on manufacturing, wholesale / retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most.

It’s how business gets done. Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners.

But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position.

Applications without a resume will not be considered.

ECI is seeking a Quality Assurance Program Manager to drive software and software development process improvement across the organization and transition teams and software products from manual to automated testing.

As a QA Program Manager, you will be responsible for developing and supporting the planning, design, and execution of best-in-class processes, tooling, and practices for our global product line to be implemented and utilized across 40+ products.

As an individual contributor, you will be working with other talented and driven individuals and will help shape the future of Quality Assurance at ECI.

You will be reporting to the Corporate VP of Global Research and Development.

Responsibilities :

• You will contribute to all quality process initiatives related to the Software Development Life Cycle (SDLC) and be familiar with Agile / Scrum development methodologies.
• You will lead the initiative to define the quality KPIs for the entire organization and support the divisions in defining specific quality metrics and thresholds.
• You will participate in conversations with personnel across the division to understand and resolve issues originating from QA initiatives.
• You will actively participate in quality improvement programs, foster strategic operations to reduce technical debt, and guide product teams to define appropriate metrics.
• You will lead SDLC and PDLC sessions pertaining to quality assessment and improvement and work with executive leadership at the division and corporate level.
• You will identify common QA activities across the organization and develop QA automation practices, guidelines, and frameworks that can be shared across the organization.
• You will actively support the implementation and maintenance of QA standards and audits across the organization and develop a Quality Management System for ECI Solutions.
• You will effectively manage vendor relationships.

Qualifications : Required

Required

• At least 7 years of experience in software quality assurance.
• A bachelor's degree in computer science, information systems or a related field.
• Proven track record for transitioning teams and software products from manual to automated testing.
• Familiarity with QA Automation Frameworks with demonstrable knowledge.
• Familiarity with Scenario Based Testing using Behavior Driven Development (BDD) and / or Test-Driven Development.
• Good understanding of automated testing metrics and methodologies (code coverage, unit testing, integration testing, etc.).
• Understands the applicability of frameworks like Cucumber, JEST, Mocha etc.
• Has prior experience managing and supporting Device and User Interface testing using frameworks like BrowserStack, AWS Device Farm or others.
• Has in-depth understanding of introducing automation for Regression Testing.
• Has prior experience using tools like Selenium WebDriver for web-based application testing / TestComplete for UI Functional Testing.
• Has prior experience using Postman / Insomnia for API testing.
• Have a good understanding of using Jira for Agile Project Management and Git for source code management.
• Has prior experience supporting an organization-wide Quality Management System, but also has awareness and empathy towards products and divisions needing to enhance their processes to support specific standards and certifications.
• Good understanding of procedures for de-identifying test data, when obtained from real data.
• Good understanding of QA Tools like Zephyr Scale for test management and execution. Good understanding of specialized testing tools like LoadNinja, SwaggerHub etc.
• Good understanding of observability tools and deriving best practices from the data obtained through these tools.

Preferred

• Certifications from leading Quality Assurance / Agile Process bodies (e.g., ASTQB, ISTQB, Certified SCRUM Master, SAFe Certifications).
• Have a background in developing QA processes for ERP software or eCommerce solutions.
• Have familiarity in transitioning QA practices for monolith into QA practices for microservices.

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