Pay Rate : $27.34-28.78 / Hour
Must Have : Deskside Support
Deskside Support
Desktop / Laptop Repair
installing
Nice to Have : Project Management
Project Management
smart hands experience
Minimum Experience :
4 years and must be reflected on resume
Description :
As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining computer-related products which may include but are not limited to desktop and laptop computers, printers, standard software, and networking devices (smart hands).
When in support of ITO engagements, you will be recognized as desk side support specialist.
You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will handle more complex products, problems, and / or projects and may provide technical guidance to lower-level engineers.
You may function as a team or on-site leader as necessary.
You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.
Responsibilities :
- May function as team or site leader providing direction to other technicians
- May support networking products via smart hands
- May have project management responsibilities for smaller projects
- Possesses other, high skilled, specialized technical skills
- Provides support for software and hardware support for desktops, laptops and servers (smart hands)
- Installs and maintains PCs and associated software and peripherals
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs and client approved applications
- Provides follow-up on problems or escalation
- Maintains a high degree of professionalism in actions, demeanor and dress
- Ensures customer satisfaction throughout the service delivery transaction
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- Understands scope of work for client and performs only tasks that are within scope; out of scope tasks would be escalated to CDE, CSM or SDC.
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