Quality Assurance Analyst

Summary

Drive quality, uncover insights, and enhance every customer interaction. As a Quality Assurance Analyst, you'll monitor calls and emails, analyze trends, and provide actionable recommendations that elevate service standards. You'll track performance, prepare reports, and lead calibration sessions that keep teams aligned. With strong communication skills and a commitment to continuous growth, you'll champion quality and help deliver exceptional customer experiences.

Why Jewelers Mutual :

Since 1913 we've been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we're financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry's most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We're dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, you'll :

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what's next

Join us and be part of a culture where you can make an impact while building your future.

What You'll Do :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Bring :

What We Offer You :

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.