Medical Billing Representative (in office)

Job Description

Job Description

About Wheaton Eye Clinic

Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the Midwest.

We pride ourselves on serving the community both as a caring eye care provider and as a reputable employer. Our offices are located in Wheaton, Naperville, Hinsdale, Saint Charles, Bartlett, and Plainfield and an ophthalmology-specific ambulatory surgery center at the main office in Wheaton.

We currently have 34 ophthalmologists and 6 optometrists in every ophthalmic subspecialty are highly respected in the region and have superb relationships with referring colleagues and health systems.

Patients travel to Wheaton Eye Clinic from throughout Northern Illinois, as well as from across the United States. Our referring physicians locally, across the United States, and from many international countries, send their patients to Wheaton Eye Clinic because of its unwavering reputation for exceptional patient care.

More than 170,000 patient visits occur each year. Our mission at Wheaton Eye Clinic is to provide comprehensive eye care services of the highest quality and value.

This dedication to excellence is founded on how we strive to surpass each patient’s expectations in the delivery of competent, timely, and compassionate eye care.

The Patient Accounts Representative at Wheaton Eye Clinic answers phones calls, takes payments and answers billing questions.

The Patient Account Representative will utilize expert problem solving skills to resolve complex problems and customer inquiries, taking all steps necessary to ensure full resolution of issues.

THIS IS NOT A REMOTE ROLE.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Runs monthly automatic credit card payments.
• Assists Optical, Contacts and Front Desk with balancing and payment posting mistakes Calls Insurance companies regarding overpayments and sends Coordination of Benefits letters to patients.
• Work claim edit errors.
• Assists Patient Accounts Representative I with questions and balancing issues.
• Takes Care Credit payments.
• Retrieves and answer messages directed to Patient Accounts Coordinator during her absence.
• Customer service handle all communication with patients in a prompt and courteous manner. Clearly explain charges, payments, account balance, and account status to patients to ensure first call resolution.

Assist with taking payments.

• Generate bills for patients including payment plan options.
• Issue patient refund requests.
• Prepare bank deposits.
• Balance all payments for each site to practice management system reports on a daily basis.
• Run daily proactive management system reports.
• Review cashiers’ daily runs.
• Assist with mail.
• Work credit report.
• Handle all other patient account and billing duties as assigned by manager or supervisor.
• Process electronic and manual EOBs from insurance companies including payments and
• contractual adjustments.
• Investigate missing EOBs and / or checks
• Issue Insurance refund requests
• Review and research electronic overpayments and recoupments.

Requirements :

• HS Diploma or Equivalent Medical office experience
• Experience with insurance company procedures regarding reimbursements
• Knowledge of medical billing practices and procedures
• Understanding of EOB's
• Knowledge of accounts receivable practices and medical business office procedures
• Ability to balance daily cash receipts
• Knowledge of insurance coverage and claims process
• Excellent customer service and communication skills
• Proficient computer skills
• Experience with Epic EMR highly preferred

We offer a competitive compensation and benefit package including a generous 401k program.