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Customer Service Assistant

VirtualVocations
Washington, District of Columbia, United States
Full-time

A company is looking for a Customer Service Assistant to join their team.Key ResponsibilitiesAddress customer inquiries through various communication channelsResearch and resolve delivery issues while advocating for customer satisfactionRecord customer interactions and support the sales team in maintaining positive relationsRequired Qualifications and EducationAssociate degree or 3 years of experience in a customer-facing support role;

5+ years of experience may substitute for a degreeProficient typing skills (40+ words per minute)Experience with Customer Relationship Management (Salesforce) and Enterprise Resource Planning systems is a plusProficient in Microsoft Office (Outlook, Word, Excel)

24 days ago
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