Front of House Food & Beverage Supervisor-Mount Rushmore National Memorial

Overview

Live. Work. Explore. as a part of our Food & Beverage team in Mount Rushmore National Memorial!

Located in the beautiful Black Hills region of South Dakota, Mount Rushmore National Memorial is open year-round and operates retail shops and a variety dining outlets serving convenient grab-and-go meals and coffee.

No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring a Front of House Food & Beverage Supervisor to Live. Work. Explore. in Mount Rushmore!

Job Summary :

Coordinates food service activities of cafe, snack bar, ice cream, roasters coffee station, and other concessioner outlets by performing the following duties personally or through subordinate employees.

The Details :

Position Type : Full-Time, Year-Round

Season Dates : August 2024

Pay : $20.05 / per hour

Schedule : Typical schedule is 40 hours, 5 days / per week (may include weekends, evenings, and holidays)

Why Mount Rushmore National Memorial?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Mount Rushmore, and proud stewards of the park.

Life in Mount Rushmore :

• Employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style)
• Lodging is $33.24 per week (through payroll deduction) and meals are $4.59 each (paid separately)
• Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks

• Exclusive retail and dining discounts in Rushmore and other Xanterra properties
• Generous benefit package for full-time employees
• 15% Verizon service / products discount
• Black Hills VIP Training Pass Discounts for local attractions
• $350 Referral Bonus Program
• Explore the open grassland parks, flowing streams and lakes, jutting rock formations, unique caves, bold canyons, and gulches
• The adventure of a lifetime!

Responsibilities

• Responsible for inspecting food service facilities and equipment meet requirements of state and local laws.
• Ensures customer satisfaction.
• Maintains high quality and sanitation standards through inspection and tasting prepared food.
• Investigates and resolves any food quality or service complaints.
• Ensures that food outlets meet company standards, such as queue times.
• Helps to ensure cost control within the department using information such as daily food sales, patron attendance, and labor costs.
• Responsible for ensuring staff are properly trained for their assigned areas and consistently following the correct processes and procedures.

During peak season could be upwards of 20 staff in a designated area.

• Assists with planning and executing banquets.
• Provides input for scheduling.
• During off-season may assist in BOH operations as needed.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3+ years previous experience in a FOH Leadership.
• Previous experience with banquets, preferred.
• Bachelor’s degree in Food and Beverage Management or other similar program, preferred.
• Must have ServSafe Manager certification or be able to obtain within 6 months from date of hire.
• Ability to provide excellent customer service.
• Ability to listen and effectively communicate.
• Ability to work in a fast-paced environment where project priorities, task deadlines, and assignments can change quickly and with little notice.
• Must be a self-starter who can work with minimal supervision while working within set guidelines.
• Ability to adapt training methods to different skill and ability levels.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.