Office Manager - State Farm Agent Team Member

ROLE DESCRIPTION : As an Office Manager at Steve Metzler State Farm, you equip our agency to continually achieve its goals.

You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences.

By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need.

Our office is eager to bring aboard your collaborative presence.

RESPONSIBILITIES :

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

QUALIFICATIONS :

Excellent communication skills - written, verbal, and listening

Highly organized and detail-oriented

• Experience in customer service required
• Experience in managing customer service preferred
• Experience in sales preferred
• Proactive in problem-solving
• Able to work in and manage a team environment
• Experience in Windows computer applications
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment
• Able to obtain Property and Casualty License
• Able to obtain Life and Health License

BENEFITS :

• Paid time off (holidays and personal / sick days)
• Salary plus commission / bonus
• Growth potential / opportunities for advancement within my agency

Compensation : $35,000.00 - $45,000.00 per year

We're Hiring!

We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential.

We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement.

If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Pittsburgh.

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Agents are responsible for and make all employment decisions regarding their employees.