Job Title : Technical Account Manager
Job Location : Cincinnati Ohio 45221
Onsite Requirements :
- power bi
- Microsoft SSR
Job Description :
Daily Job Functions :
- Your goal is to provide excellent technical support for SaaS products daily to the end users, making sure their expectations are exceeded
- You collaborate daily with both external customers and internal employees for smooth resolution to issues
- You have high availability and will assist customers if any issues occur outside of normal business hours
- You document any processes or issues, and provide feedback or suggestions to the internal team for improvements
- Manage any requested projects or assignments involving your customers, acting as liaison between the client and the customer
- Work with the agency through change management processes to effectively adopt company's software
- Fulfill agency configuration requests using Form Builder / JSON, SQL Server, and Microsoft Power BI
- Troubleshoot agency issues and work with engineering and product teams through resolution
- Spend up to 4 days on site per week with customers resolving issues & answering questions related to client's mission critical products
What You Bring :
- Bachelor's degree in business administration or related field OR 4+ yrs of relative experience
- Experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS to deliver meaningful and actionable insights
- Experience building views, writing & optimizing queries, and creating reports in SQL Server
- Strong and proven track record of successfully managing customer relationships and technical projects in a customer facing / technical support role
- Ability to do reverse engineering, searching logs and root cause analysis
- Advanced experience with Microsoft Windows OS, Microsoft Networking and Active Directory
- Understanding of SAAS, Cloud providers / solutions, Virtualization, Storage
- Strong knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
- Basic knowledge of computer hardware, operating systems, and storage devices
- Ability to effectively communicate with various people including customers, colleagues, and across departments
- Experience using Splunk, JIRA, and / or Salesforce is preferred
- Experience working and supporting law enforcement software systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS) is a plus
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
Neuroscience Account Manager - Cincinnati, OH
As a Neuroscience Account Manager, this is an incredible opportunity to join the growing promotion of our CNS portfolio to primary care and specialties including Psychiatrist, Neurologist, and Institutional Accounts such as Skilled Nursing Facilities. Territory: Cincinnati, OH - Neuroscience. Our Ne...
Residential Assistant Project Manager (Cincinnati, OH)
Our client is a top-tier Residential Home Builder based in Cincinnati, specializing in developing high-quality homes and thriving communities. Support the Project Manager in coordinating all aspects of the project, including scheduling, budgeting, and quality control. Partner with the Safety Manager...
Clinical Account Specialist HS Dermatology - Cincinnati, OH
Clinical Account Specialist (CAS) HS Dermatology. The Clinical Account Specialist (CAS) position is responsible for launching a new indication as well as future Dermatology pipeline assets in an assigned territory. Conducting account related activities such as profiling, call planning, and reviewing...
Estimating Manager, MEP - Cincinnati, OH
We are currently seeking an Estimating Manager with a focus in Mechanical, Electrical, Plumbing (MEP) experience to join the estimating team at corporate office in Cincinnati, OH. Messer's footprint has grown to eleven regional offices located across the Midwest and Southeast: Greenville, South Caro...
Regional Sales Manager Regional Sales Manager Cincinnati, OH, US, 45220 Jun 1, 2024
Utilizes and maintains the customer database as a tool for accurate account information and management records, as well as the vehicle for communicating weekly account contact updates. Our Sales team is looking for the next regional leader! The Regional Sales Manager will manage all aspects of the s...
Account Executive - Cincinnati, OH
Do you love working outside of the office? Do you have a competitive spirit? Are you a strong and influential communicator? If so, the AUS sales team is looking for an ambitious Account Executive (AE) to drive sales and advance with our company. Business-to-business outside sales experience focused ...
Site Payments Manager- Cincinnati, OH
Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Named a Top Workplace in 2024 by The Cincinnati Enquirer. ...
Selling Regional Sales Manager – Capital Equipment – Cincinnati, OH
They are seeking to hire a Regional Sales Manager to provide strategic account management and sales leadership for a specific territory. Selling Regional Sales Manager – Capital Equipment. Assist with the strategy and selling process (including closing transactions) of significant accounts in territ...
District Sales Manager - Cincinnati, OH
All who join us are accountable to this charge. ...
General Manager - Cincinnati, Oh
Is proactive and positive; interacts professionally with a diverse group of associates, peers, managers, suppliers, clients and customers. P&L accountability and contract-managed service experience is desirable. Knowledge of financial, budgetary, accounting and computational practices. Certified Die...