Director Digital Marketing & Analytics - Kay

JOB SUMMARY :

The Digital Marketing & Analytics Director reports to the VP, Marketing & eCommerce. This role will support the development of the Kay Jewelers digital strategy and lead end to end execution of the site to grow the profitability of the business.

MAJOR RESPONSIBILITIES / ESSENTIAL FUNCTIONS :

Driving for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers;

very bottom-line oriented; steadfastly pushes self and others for results.

Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services;

acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions;

tends to be seen as original and value-added in brainstorming settings.

Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization;

builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement;

experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

• Perseverance : Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture;

isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective;

is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

• Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes;
• fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team;

creates a feeling of belonging in the team.

• Managerial Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others;
• lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly;

is not afraid to take negative action when necessary.

POSITION QUALIFICATIONS :

Education Required : Bachelor's Degree

Bachelor's Degree

Required or Acceptable Job-Related Experience :

10+ years of professional work experience, preferably with experience managing e-commerce projects and user experience.

Technical / Other Skills Required :

• Demonstrated track record as an outstanding problem-solver and strategic thinker with proven success delivering best in class digital and omni-channel customer experiences
• Excellent interpersonal and people leadership skills - Able to collaborate effectively and drive alignment across teams using a broad range of influence styles to drive desired results
• Proven experience in leading teams including providing direction, understanding resource capability and successfully driving results working with internal or external resources
• Demonstrated initiative and ability to work independently and to manage cross-functional business partners who are not direct line reports
• Able to effectively juggle multiple projects at one time
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally

Benefits & Perks :

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous time off + company holidays
• Merchandise discount
• Learning & Development programs
• Much more
30+ days ago