Job Description
Job Description
POSITION TITLE : CALL CENTER REPRESENTATIVE FLSA : NON-EXEMPT
REQUIRED EDUCATION, SKILLS, AND ABILITIES :
- High School Diploma / GED.
- Demonstration of the knowledge and skills necessary to provide care appropriate to the age of the patients served.
- At least 1-year customer service experience preferred
- Self-motivated and positive attitude
- Good communication skills both verbal and written
- Computer literate
- Bilingual (English / Spanish) preferred
PRINCIPAL DUTIES :
- Monitor and respond to all incoming phone calls for the medical department. Document messages, prioritize urgency and route to licensed nurse / provider or other appropriate person for further action.
- Document all telephone calls and directions given to patient.
- Forward calls regarding assessment, symptoms and judgment calls, emergency care or medical advice to Charge Nurse, triage nurses, POD nurses at clinical sites.
- Review request of pharmacy orders for medication and refills, per Call Center Policy #T-150
- Assist patients requesting appointments with their Primary Care Provider.
- Assist patients with referral requests.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES :
None
Job Posted by ApplicantPro
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