Senior Customer Success Architect

Application window is expected to close on 10 / 11 / 2024

If you want to know about the requirements for this role, read on for all the relevant information.

The preferred location for this requisition is Offsite, San Jose, CA.

Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure.

The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.

About this Role :

The Solutions Architect (SA) team is a distributed team of subject matter experts in Kubernetes, Cloud Native technologies, and networking.

The team is the primary driver of our customers' value realization with Cisco Isovalent Cilium Enterprise. SAs engage daily with customers.

They are thought leaders who bring their deep expertise in cloud native technologies to ensure our customers are running reliable production workloads.

They are also great collaborators and problem solvers, coordinating and engaging with multiple groups (engineering, partners, product, marketing, etc.

to deliver the best of Cisco Isovalent and our product with the help of our customers. Above all, SAs are amazing teammates.

What You’ll Do :

• Help our customers be successful with Cilium Enterprise.
• Engage with assigned customer accounts to accelerate their value realization by designing, implementing, and guiding production rollouts.
• Build deep technical relationships with key customer stakeholders and be a trusted advisor.
• Conduct workshops for customers on our existing and new product capabilities.
• Bring your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues.
• Help create workshops, training material, reference architectures, product documentation, and any relevant artifacts that would help us provide additional value to our customers.
• Be continuously passionate about technology, with expert opinion and prior experience with Open Source Software (OSS), Kubernetes, and cloud providers to build enterprise-grade, scaled solutions.
• Hunger to learn leading technology and collaborate with world-class technical talent.

Minimum Qualifications :

• 3+ years of experience in advanced Kubernetes architectural components and their relationships.
• 3+ years of experience leading or playing a critical role in helping customers adopt Kubernetes and auxiliary cloud-native technologies at scale in production environments.
• 3+ years of experience with at least one major cloud provider (AWS, Azure, or GCP).
• 3+ years of experience in networking knowledge, including in-depth experience with Kubernetes networking.

Preferred Qualifications :

• Knowledge of best practices for operating systems security and their application in cloud-native technologies.
• Experience embedding monitoring in designed solutions and understanding the pillars of observability.
• Experience designing enterprise-grade Kubernetes-based systems.
• Familiarity with automation tools and technologies for repetitive tasks.
• Ability to provide well-structured technical reasoning and insights about various technologies in the CNCF landscape.
• Demonstrated ability to make informed recommendations for cloud-native solutions based on technical and business needs.

Why Cisco Secure :

We're global, we're adaptable, we're diverse, and our security portfolio is as extensive as it is groundbreaking. Join an enterprise security leader with a start-up culture, committed to driving innovation and giving you the opportunity to make an impact.

We #InnovateToWin and we know we're better together, which is why we're dedicated to inclusivity, collaboration, and diversity in everything we do.

We're proud to be the Best Small and Mid-Size Enterprises Security Solution. Cisco Secure continues to grow and evolve year after year with 100% of Fortune 100 Companies using our products, and we're excited to see the new heights we'll reach with your passion for security, your customer focus, and your desire to change things up!

Message to applicants applying to work in the U.S. and / or Canada :

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.

S. and / or Canada locations, not including equity or benefits. For non-sales roles, the hiring ranges reflect base salary only;

employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target.

Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training.

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