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Customer Support Technician
Customer Support TechnicianQode • Florida, FL, US
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Customer Support Technician

Customer Support Technician

Qode • Florida, FL, US
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Client : FL Government Agency

Position : Customer Support Technician

Term : ASAP - 06 / 30 / 2028, with possible renewal

Pay : $32 / Hr

Location : Celebration, FL must already be located in the region

Work Authorization : USC and GC ONLY

Education : Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education.

Experience :

Minimum of 2 years of experience in

  • The installation, maintenance, and technical support of workstation hardware.
  • Install, configure, and troubleshoot audio-visual and video conference equipment
  • Monitoring service ticket queue and resolve tickets as assigned.
  • Basic network and telephony support.
  • Providing on-site support for remote troubleshooting by other OIT technical staff.
  • Valid Driver’s License

Responsibilities :

  • Travel between locations required 25% - 40% of central FL. - Responsible for traveling to remote sites to resolve IT related issues and / or to deploy resources.
  • Concentration and desire to work in desktop support.
  • Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
  • Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
  • Assist in coordinating audio-visual setup and videoconference support.
  • Assist with annual inventory scanning and equipment surplus.
  • Install, configure, and update software.
  • Participate in team projects, meetings and assignments.
  • Responsible for documenting solutions to Technology issues.
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    Support Technician • Florida, FL, US

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