Job Title : Remote Hotel Reservationist Company : EcoWay Voyagers Location : Remote Job Description : Guest Reservation Management : Handle hotel reservations efficiently and accurately, providing exceptional customer service to guests while promoting EcoWay Voyagers' sustainable travel values.
Remote Booking Assistance : Assist guests with booking accommodations, providing information about available rooms, rates, amenities, and eco-friendly initiatives, while ensuring adherence to company policies and procedures.
Reservation Coordination : Coordinate with remote hotel staff to ensure seamless reservation management, room assignments, and special requests, while maintaining accurate records and documentation.
Customer Engagement : Interact with guests via phone, email, and online chat to address inquiries, resolve concerns, and provide personalized recommendations to enhance their travel experience.
Eco-Friendly Travel Promotion : Educate guests about eco-friendly travel options, sustainable practices, and responsible tourism initiatives, encouraging them to make environmentally conscious choices during their stay.
Remote Administrative Support : Provide administrative support to the reservations team, including data entry, filing, document preparation, and other tasks as needed to maintain efficient operations and guest satisfaction.
Benefits : Remote Work Flexibility : Enjoy the flexibility and convenience of working remotely, promoting work-life balance and reducing environmental impact.
Professional Development : Opportunities for learning and growth in hospitality, customer service, and sustainable travel practices, with access to training resources and development programs.
Competitive Compensation : Receive a competitive salary package with potential performance-based bonuses and incentives.
Eco-Conscious Benefits : Access to eco-friendly benefits such as sustainable travel perks, carbon offset programs, and opportunities to participate in environmental conservation initiatives.
Positive Work Culture : Join a supportive team of hospitality professionals committed to sustainability, environmental stewardship, and providing memorable guest experiences.
Qualifications : Customer Service Skills : Excellent customer service skills with a friendly and professional demeanor, and the ability to interact with guests professionally and effectively.
Communication Proficiency : Strong verbal and written communication skills to convey information clearly and courteously, both over the phone and via email or chat.
Attention to Detail : Meticulous attention to detail to ensure accuracy in reservation management, guest communication, and administrative tasks.
Tech Savvy : Comfortable using reservation systems, communication tools, and digital platforms to assist guests and support remote operations.
Sustainability Awareness : Awareness of sustainability principles, eco-friendly travel practices, and a genuine interest in promoting responsible tourism initiatives.
Adaptability : Ability to adapt to changing priorities, handle multiple tasks simultaneously, and thrive in a fast-paced, remote work environment focused on guest satisfaction and sustainability.
Team Player : Collaborative mindset with the ability to work effectively as part of a remote team, supporting colleagues and contributing to a positive work culture. Powered by JazzHR