Administrative Assistant, Open Enrollment

JOIN OUR PROHANA

Listed as one of Hawaii's Best Places to Work for over 17 years and Hawaii's Top 250 Businesses, at ProService our PROhana isn't just your co-workers, it's your community.

Being a member of our PROhana means you'll be joining a team of other high performing individuals committed to and motivated by our core mission : Empowering Hawaii Employers to Succeed.

ADMINISTRATIVE ASSISTANT, OPEN ENROLLMENT

Today's employers need competitive healthcare and benefits to attract and retain employees. That's where our team comes in.

We help our clients provide and administer healthcare and voluntary benefits to +47,000 WSE annually, ensuring they stay compliant with state and federal laws and answering employee questions along the way.

The mission of the Open Enrollment Administrative Assistant is to provide direct support to the benefits department in achieving goals related to open enrollment activities, through effective and accurate data entry, and various administrative tasks.

This is a temporary role from October 2023 through January 2024, with the possibility of full-time, permanent placement with exceptional performance.

• Tracks collection of enrollment or waiver forms for employees; and client selection changes, ensuring that healthcare and voluntary benefits enrollment forms are entered on time and are accurate.
• Supports the benefits department with auditing various reports for accuracy, appropriate billing, and compliance. Ensures that healthcare enrollment and HC-5 waiver forms are fully completed, with no missing information.
• Effectively identifies and communicates discrepancies to benefits team and clients. Updates various databases and cases to assist the Benefits team.
• Support general Benefits Administrative tasks and projects.

WHAT WE'D LIKE FOR YOU TO HAVE

Experience. Minimum of 2 years of customer service experience in a fast paced environment that requires strong attention to detail.

Prior experience in HR or general business administration is a plus. Proficient with Excel, Word, and Google Applications.

Ability to learn new platforms and systems.

• Strong analysis skills. Able to identify significant problems and opportunities, by analyzing them in depth. Able to determine root causes by being naturally curious.
• Judgment & Decision Making. Confidence in judgment and decision making. Able to demonstrate consistent logic, rationality, and objectivity in decision-making.
• Organization and Time Management. Strong organization and time management skills. Able to focus on key priorities while effectively juggling multiple projects and tasks with tight deadlines.

Able to adjust quickly to changes and prioritize throughout the day. Pays strong attention to detail.

• Team Player. Willingness to collaborate and contribute to our norm of "winning as a team".
• Self-Motivation. As this role is administrative in nature, successful candidates must maintain a high level of personal drive, commitment, initiative, and resilience to achieve team goals.

WHY YOU'LL LOVE PROSERVICE

• Our PROhana . Our employees and customers consistently express the best thing about ProService is our team. See for yourself and check out our reviews.
• A commitment to holistic well being. Generous employer contribution toward medical benefits, paid holidays and PTO, paid parental leave, student loan repayment assistance and 401k match are just a few of the ways we demonstrate our commitment to our PROhana's physical, mental and financial well being.
• Professional Growth & Development. We offer opportunities for continuing education and make new opportunities available internally first.
• At ProService, We Learn & We Play for Keeps. We hold ourselves to the highest standard and strive towards excellence. However, we know (from experience!) the road to excellence is paved with lessons learned and we give our PROhana the space to take on new challenges, to make mistakes and to learn from them!

ProService Hawaii