Provide Empower 3.0 technical support in a GMP regulated environment globally, principally at the Foster City site.
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Applies knowledge of current Good Manufacturing Practices and Good Laboratory Practices.
Knowledge of Service Now or similar ticketing system. Will be the escalation point for all Level 2 and 3 incidents and tasks.
Administration
Writes and executes protocols and reports.
Creates and manages Empower projects, users, Instrument Methods, Method Sets, report methods, and processing templates.
Troubleshoots instrument connectivity issues, custom field calculations, and optimizing processing methods.
On the Job Experience
Using the functionality of Empower in the pharmaceutical or biotechnology field for a minimum of 3 years’ experience in Empower Superuser / Administrator role.
Experience with Empower interface to other lab software systems such as LIMS is an advantage.
Good working knowledge of laboratory testing processes and automation using Empower 2 / 3, such as HPLC Dissolution / Impurity / Assay Analysis and GC.
Solid understanding of analytical chemistry and instrumental analysis.
Hands-on proficiency and problem-solving skills with chromatographic techniques such as, but not limited to, HPLC and GC.
Customer Satisfaction and Job Behaviors
Excellent verbal and written communication skills.
Supporting end user system needs.
Troubleshooting all aspects of using Empower by end users.
Strong analytical, problem-solving, and technical skills to develop practical solutions to business problems.
Skills, Training, Education
Bachelor’s Degree in Science.
Waters Empower administrator training.
Preferred qualification in GAMP5 or Computer Systems Validation.
Working knowledge and proficiency with Microsoft Office software.
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