Parts Advisor

Job Type Full-time Description

We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests.

We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity we want to hear from you!

If you have experience in hospitality, guest services, or just simply love making people happy, we’d like to help you translate those skills into a successful career in the retail automotive business.

How You Will Make an Impact

Our guests seek luxury, value, and world-class service. The Parts Advisor will contribute to the success of the Parts department by providing prompt service to customers.

You will impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle.

What Winning Looks Like :

• Demonstrating a high HQ (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Ensuring customer complaints are handled tactfully, promptly, with genuine concern, and per brand standards
• Takes the initiative to exceed customer satisfaction and brand Customer Survey Score Cards by ensuring the quality and promptness of all parts requests
• Complete training programs and certification programs
• Monitors shop conditions, cleanliness, and safety
• Communicate with staff and customers in a friendly and professional manner
• Answers phone calls, provides price quotes and other information as needed
• Pulls and fills orders from stock
• Conducts a weekly bin check to ensure the accuracy of stock
• Make sure all internal requests for parts are billed on the service repair order
• Receives payment from retail customers or obtains credit authorization
• Set up orders for daily shipment, delivery, or pick-up

Skills Needed to Win :

• Must follow and adhere to brand guidelines and customer service expectations
• Must have a strong focus on keeping KPI scores high
• Must be a process-driven individual with the strong ability to multitask
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• 1-year experience with auto parts sales (preferred)

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.
• We have over 2,000 employees at 28 dealerships in 5 states and we are still growing!
• We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
• We are a team. Everyone plays a role in our success.
• We are a hospitality company that happens to be in the automotive industry.

Benefits of Working at Swickard :

• Ongoing training and support
• Opportunities for continued personal and professional growth
• We are an equal opportunity employer and value diversity, inclusion, and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

Competitive benefits package :

• Insurance : medical, dental, vision, life, and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays

To all recruitment agencies : Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees.

Swickard is not responsible for any fees related to unsolicited resumes.

Salary Description $35,360 - $45,760 per year