Company Description
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients.
Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Qualifications
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
- Provide support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install / Move / Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Education and Experience :
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and / or Qualifications :
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired
- May require additional customer-specific certifications or training as required
Skills :
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Engineer
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines. The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically asso...
Veterans Preferred - Field Service Technician
R10043879 Field Service Technician (Open). Position Title: Field Service Technician. Technician will commission, install, and repair of high pressure gas piping systems, bulk tanks, micro-bulk tanks, vaporizers and manifold equipment at customer and Airgas sites to ensure the safe, effective and eff...
Azure Data Engineer
As an AmTrust Data Engineer you will participate in the design, analysis, and development of Data Warehouse, Business Intelligence, and Data Science (AI/ML) initiatives. Define and lead the data lifecycle strategy across data acquisition, data ingestion, data cleansing, normalization, and linkage. S...
Quality Engineer
The primary purpose of this job is to support and under the direction of quality engineers, quality specialist and/or supervisors, analyzes and solves quality problems, prepares inspection plans and instructions, selects sampling plan applications, prepares procedures, performs audits, analyzes qual...
Senior Software Engineer, Full Stack (python)
Senior Software Engineer, Full Stack (Python). As a Capital One Software Engineer, you’ll have the opportunity to be on the forefront of driving a major transformation within Capital One. At least 4 years of professional software engineering experience (Internship experience does not apply). New Yor...
Field Service Technician - Hiring Now
The Maintenance Technician works directly with the Maintenance Supervisor to ensure the property is operating efficiently and all maintenance requests are completed in a timely manner. The Maintenance Technician is responsible for overseeing all plumbing, electrical, HVAC, appliance, carpentry and p...
Customer Service Representative Agent Work From Home - Remote Online Panelists
No customer service representative agent experience needed. Customer Service Representative Agent Work From Home - Remote Online Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible par...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
As a Specialist, it starts with you discovering customers' needs. As a Specialist, you'll become highly skilled at uncovering customers' needs, then following through with meaningful solutions. Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience ...
Medical Equipment Customer Service Representative
Customer Service Representative. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning ...
Field Service Engineer
Manage small to medium engineering projects. ...