The Basney family’s history in the automotive business dates back to the 1970’s. Our mission is to continue to provide top quality automotive products and services with great value and outstanding customer satisfaction.
We consider our work environment to be one of the finest in the area. We want you to feel free to talk to us and we will feel free to talk to you.
We want to keep it this way throughout your employment. It is very important that every employee be treated as an individual and an important contributor to the operation of our organization.
Benefits :
- Medical, Dental and Vision Insurance
- $0 deductible opportunity with annual wellness screening
Life insurance and Disability
- 401K
- Paid Vacation
- Paid Holidays
- Paid Training
Responsibilities
Oversee service orders and flow of parts department.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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