A company is looking for a Technical Support Manager to lead and grow their Technical Support team.Key ResponsibilitiesProvide first-line support response to customers while meeting quality and timeliness targetsHire, develop, and retain Technical Support Engineers, fostering a positive team cultureEstablish and track KPIs for team performance, conducting regular performance reviewsRequired QualificationsMinimum of 5+ years of experience in SaaS at the enterprise level5+ years of experience leading support / service teams of 10 or more Technical Support EngineersExperience in building and scaling support teamsSolid technical background to instruct a non-technical audienceProficient with Salesforce
Technical Support Manager
Key Responsibilities:Oversee day-to-day operations and supervise the Technical Support teamAssist with prioritizing escalations, managing communication with Product, and coaching team membersServe as the point of contact for Engineering and maintain documentation for training materialsRequired Quali...
Manager, Substation Technical Support-Relay Engineering, (OR, UT, ID, WA, WY) #112126
Manager, Substation Technical Support-Relay Engineering, (OR, UT, ID, WA, WY) #112126. ...
Manager, Substation Technical Support-Relay Engineering, (OR, UT, ID, WA, WY) #112126
Responsible for 24/7 technical support for substation and line apparatus, protective relays and communication equipment. Provide technical support to critical and highly complex operation and control functions within the business. Provide 24/7 technical support for normal operation and outage restor...
Manager, Substation Technical Support-Relay Engineering, (OR, UT, ID, WA, WY) #112126
Manager, Substation Technical Support-Relay Engineering, (OR, UT, ID, WA, WY) #112126. ...
Manager, Substation Technical Support
Responsible for 24/7 technical support for substation and line apparatus, protective relays and communication equipment. Provide technical support to critical and highly complex operation and control functions within the business. Provide 24/7 technical support for normal operation and outage restor...
Manager, Substation Technical Support-Relay Engineering, (OR, UT, ID, WA, WY) #112126
Manager, Substation Technical Support-Relay Engineering, (OR, UT, ID, WA, WY) #112126. ...
Sr Technical Support Engineer (Semiconductor)
Sr Technical Support Engineer (Semiconductor). Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations. Are you seeking an opportunity to ...
SMYRC Program Manager - LGBTQ2SIA+ Services [076]
This role is responsible for providing direct supervision of the SMYRC program and day-to day operations, including: supervision of staff and volunteers; development and implementation of programming in collaboration with staff, youth, and the director; monitoring the program budget; collaborating o...
Senior Technical Project Manager
A company is looking for a Senior Technical Project Manager. ...
Technical Support Representative 100% REMOTE
Provide a high level of technical support and assistance for customers and consultants using in-depth knowledge of technical customer service. Contributes to post-live technical support services to customers including troubleshooting, problem resolution, and maintenance of products and services. Use...