Job Description
What you will be doing
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes.
Know and follow cancellation procedures and relocation procedures when necessary.
Location Description
31 West Ohio Street, Indianapolis, Indiana 46204 Sheraton Indianapolis City Centre Hotel welcomes you to Indiana's capital city with modern style and unparalleled convenience.
Perfectly situated in the downtown district, just half a mile from the Indiana Convention Center, our hotel is tailor-made for both business trips and family vacations.
Settle in to beautifully designed rooms, featuring home-like comforts and the Sheraton Signature Sleep Experience.
Requirements
What we are looking for
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Front Desk Agent
Front Desk Hotel Agent at the JW Marriott Indianapolis, Marriott Downtown Indianapolis and other award-winning, Marriott-brand hotels. The Front Desk Hotel Agent will welcome and register guests, providing flawless service, anticipating and exceeding expectations to resolve issues. ...
Guest Service Representative (Front Desk Agent)
No matter whether a guest arrives weary from their travels or excited for a vacation, as a Guest Service Representative, you know what to do to make them feel at home.They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right d...
Front Desk Agent
While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. We are looking for a highly motivated, guest service oriented individuals to join our Front Desk team. ...
Front Desk Agent
Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hos...
Front Desk Agent
A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations. A desire to work as part of the front desk team. ...
Guest Service Agent-Front Desk
This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction.This position will ...
Front Desk Agent
A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations. A desire to work as part of the front desk team. ...
Front Desk Agent PART TIME
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.Our associates around the globe are passionate about serving ou...
PM Front Desk Agent
This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction.This position will ...
Front Desk Agent
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. ...