At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better.
We are a diverse group of individuals, accountable to each other through the backbone of our beliefs : trust, honesty and mutual respect;
ensuring our voice is heard. Our positive environment supports individual growth and a sense of belonging. Our employees work together to uphold the standards of excellence and promote an environment of teamwork throughout the organization.
If these attributes align with the job culture you are seeking - then OrthoCarolina might be the right fit for you!
We are currently searching for a Patient Services Coordinator to work with our team remotely .This position must be able to travel onsite as needed or requested.
The Patient Services Coordinator (PSC) serves as the initial point of contact for patients and healthcare providers within the clinic.
The PSC can perform any of the duties bellow :
Appointment scheduling and answering incoming calls from healthcare providers and patients.
Ensures that all calls are handled in a timely, courteous manner and that patient appointing is in keeping with all OrthoCarolina and clinic policies.
Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.
Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.
A career at OrthoCarolina will provide you with opportunities for career advancement, dedicated peer support, and continuing education.
Our company is committed to providing our employees with the utmost positive work environment. Benefits offered include :
Medical, Dental, Vision Insurance
Health Savings Account
Life Insurance
Voluntary Supplemental Life
Voluntary Critical Illness / Accident / Hospital Indemnity
Short Term / Long Term Disability Insurance
401(k) / ROTH Retirement Plan
Employer 401(k) Safe Harbor
401(k) Profit Sharing Plan
529 Savings Plan
Employee Assistance Program
Voluntary Wellness Program
Tuition Reimbursement
Voluntary Legal Plan / Identity Theft
OrthoCarolina is one of the nation’s leading independent academic orthopedics practices serving North and South Carolina and the Southeast since 1922.
OrthoCarolina provides compassionate and comprehensive musculoskeletal care including operative and non-operative care, diagnostic imaging and rehabilitative therapy.
Widely known for musculoskeletal research and training, OrthoCarolina physicians have specialized expertise in foot and ankle, hip and knee, shoulder and elbow, spine, sports medicine, hand, pediatric orthopedics, and physical medicine and rehabilitation.
We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service.
Over 300 OrthoCarolina providers see more than one million patient visits throughout western North Carolina each year.
Education required :
- High school graduate, GED, or equivalent experience
- Associate’s or Bachelor’s degree preferred.
Experience required :
- One year experience in call center / medical setting involved with in -bound calls, scheduling, patient flow, and patient care.
- Prior, direct experience in fast paced customer service setting required.
- Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.
- Prior experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.
- Preferred Skills :
- Ability to learn proprietary software applications.
- Knowledge of medical terminology preferred.
- Skill in telephone procedure.
Employee Type
Regular
Qualifications
Skills
Education
Certifications
Language
Work Experience
Patient Services Coordinator
Patient Services Coordinator (PSC). One year experience in call center/medical setting involved with in -bound calls, scheduling, patient flow, and patient care. Appointment scheduling and answering incoming calls from healthcare providers and patients. Ensures that all calls are handled in a timely...
Patient Services Coordinator III - Pediatrics - Charlotte
Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. By engaging the strengths and talents of each team member, we ensure a strong organization capable of provid...
Palliative Medicine Patient Services Coordinator
Initiates initial contacts with patients and families to introduce the palliative medicine team and to answer questions about services, if working in Medical Services. Assists with internal or external transfer of patients between branches and or services. We have deep community roots, with decades ...
Patient Services Coordinator IV
PATIENT SERVICES COORDINATOR IV (remote position). Novant Health is seeking a Patient Services Coordinator IV to join our ambulatory pharmacy team to deliver optimal medication management across all dimensions of care, every time. Data entry of referral information into electronic medical record sys...
Coordinator - Patient Flow - RN - Atrium Health Hospitalist Services Inpatient PRN
Assesses patients' needs upon admission and utilizes the nursing process in providing responsible patient care. Coordinates the appropriate placement of patients through professional judgment, communication, and defined organizational standards and policy. Documents all significant information on ap...
Patient Services Coordinator - Contact Center
Patient Services Coordinator (PSC). Appointment scheduling and answering incoming calls from healthcare providers and patients. Ensures that all calls are handled in a timely, courteous manner and that patient appointing is in keeping with all OrthoCarolina and clinic policies. Reschedules patients ...
Patient Services Coordinator III
Novant Health is seeking a Patient Service Coordinator III to be responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. By engaging the strengths and talents of ea...
Coordinator - Patient Flow - RN - Atrium Health Hospitalist Services Inpatient PRN
Assesses patients' needs upon admission and utilizes the nursing process in providing responsible patient care. Coordinates the appropriate placement of patients through professional judgment, communication, and defined organizational standards and policy. Documents all significant information on ap...
MRI Patient Services Coordinator - Hybrid Schedule
MRI Patient Services Coordinator (PSC). Interviewing patients on site or via telephone and reviewing history sheets filled out by patients to be scheduled for an MRI. Obtaining necessary information from the patient; discussing with the MRI technologist and/or radiologist to determine if MRI scan is...
Receptionist/CSR
Sparks Group is searching for a client facing professional to manage front desk and customer service responsibilities .Answer phones, direct calls, greet visitors.Assist with order processing for Parts department.Contacting customers to follow up with orders.Provide information to customers and sale...