At Amazon, we're working to be the most Customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Amazon Global Logistics (AGL) Cross Border team is responsible for providing Customers a one stop shop for international transportation service, providing end to end supply chain solutions.
We are seeking a Customer centric individual who wants to be part of this journey, and manage daily operational tasks and Customer queries.
A Customs Brokerage Specialist owns daily operations for customs clearance on ocean, air, rail and truck cross-border shipments.
A Customs Brokerage Specialist will communicate with freight forwarders / sellers / vendors for shipment and document preparation, monitor shipment clearance status and escalates issues when necessary.
The Brokerage Specialist also performs data entry functions for entry filing, classifications, and inspections related delivery-form generation, tracking and compliance requirements.
We invite you to be part of the team that defines how Amazon changes the world of international logistics, one shipment at a time.
Key job responsibilities
- Verify completeness of information upon onboarding Customers
- Prepare import documentation to ensure timely release and delivery of orders
- Verify accuracy of commercial documentation and charges
- Submit documentation to regulatory agencies
- Meet daily / weekly KPI targets for entry submission and accuracy
- Collaborate with other service providers to solve shipment issues
- Collaborate with origin and destination logistics teams
- 2nd Tier support for Customer Service queries
BASIC QUALIFICATIONS
- 1+ years of logistics, transportation, supply chain, import / export operations, or data entry / data administration experience
- Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
- Work 40 hours / week, and overtime as required
- Experience performing accurate data entry and analysis
PREFERRED QUALIFICATIONS
- High school or equivalent diploma
- Bachelor's degree in logistics, transporation, supply chain, or business
- Licensed customs broker
- Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
- Experience in customs
- Ability to read and understand the regulatory language and troubleshoot basic Customs entry issues (ABI, ACE related, AMS)
- Understanding of what resources to use and when to use them (CROSS, HTS, internal databases)
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