Role Summary
Responsible for growing membership within existing accounts and for directly managing business relationships with client accounts.
Ensures that systems and processes are in place to meet the needs of internal and external clients. Develops and implements strategies and policies relating to account management.
May provide guidance or expertise to less experienced account managers.
Responsibilities
- Overall account management responsibility for CIGNA HealthCare assigned customers including responsibility for persistency results, membership and revenue growth, and the cultivation of customer and producer / broker relationships
- Provides input that positively impacts financial results
- Ensures exceptional service and growth through the development of a high performing Client Management team
Qualifications
- College Degree or equivalent years of relevant experience
- 5+ years of experience in health benefits (client management experience highly preferred)
- Excellent communication / customer service skills / sales negotiation skills
- Sales / marketing / underwriting or operations experience preferred
- Financial Savvy; ability to grow book of business
- Actively managing clients with 500+ employees
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