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IT Support Specialist

IT Support Specialist

True North Consultants, Inc.Bellefontaine, OH, US
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The IT Support Specialist will support Infrastructure operations by configuring, maintaining, troubleshooting and supporting systems and networks. You will provide Level 1 and 2 support for ongoing business operations and IT projects.

Responsibilities :

  • Support day to day activities for manufacturing plant and corporate IT Infrastructure, desktops, and peripherals.
  • Installation, testing, maintenance and support of system equipment and operating systems that make up manufacturing operations.
  • Using the help desk ticketing system, ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner.
  • Support of the IT environment including areas such as systems, networks, applications, IT / OT, printers, security, etc.
  • Perform equipment upgrades, refreshes, moves / adds / changes, and configuration
  • Assist with and have the opportunity to develop skills with servers and network routers and switches.
  • Work on special IT or technology projects as assigned.
  • Opportunities to get additional formal training and certifications are offered.

Experience :

  • High School Diploma and 3+ years of relevant work experience; Associates Degree and 1-2 years of relevant experience; Bachelors Degree and relevant experience as a co-op or other professional experience.
  • CompTIA A+ or other similar certifications are a plus.
  • Relevant experience in a Microsoft Windows-based environment.
  • In-depth ability to troubleshoot, repair, and configure PC's, laptops, printers and other peripherals.
  • Basic knowledge of networking equipment, switches, routers, networking principles, and firewall rules.
  • Prior experience with a service desk ticketing system.
  • Strong interpersonal and communication skills, with the ability to build rapport amongst multi-departmental teams.
  • Strong organizational skills and the ability to manage multiple tasks and priorities.
  • The ability to learn and continue to develop skills with Servers, Networking, Active Directory, Asset Management and Business Applications.
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