DESCRIPTION
The WFS vNHE Call Center team is looking for talented associates that are eager to support our call center helping candidates get hired by Amazon.
WFS vNHE Call Center associates are the key experts in getting candidates to their first day with Amazon, they providing applicant support, reviewing work authorization documentation, taking badge photos, administering drug screening and other workstream support.
Successful applicants will exhibit high levels of candidate obsession, communication skills, emotional intelligence, discernibility, organization, and most importantly drive for action.
You will be responsible for inbound and outbound contact initiatives with candidates in our call center, providing top-tier experience, and resolving complex problems as needed.
You will excel in quick turnaround times, problem-solving skills, eliminating barriers, and most importantly, successfully hiring Amazon employees.
Candidates should be flexible with shift schedule and may have to work nights and weekends; shifts will service hours of operation of 5am PST to 6pm PST and adjust during Daylights Savings.
Key job responsibilities
- Take ownership of candidate contacts ensuring that each contact processed with a high degree of urgency and satisfaction
- Interacting with candidates over video call
- Communicate effectively in both verbal / written form
- Participation in the continuous improvement of the overall hiring process
- Manage and own daily tasks from start to finish
- Perform administrative tasks as necessary
- Additional tasks as needed per business needs
BASIC QUALIFICATIONS
High school or equivalent diploma
PREFERRED QUALIFICATIONS
- Experience working with Windows, Word, Excel, MyTime (Kronos) and PowerPoint
- Experience in administrative tasks such as data entry, managing data driven report processes or processes
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation, please visit https : / / www.amazon.jobs / en / disability / us.
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