Search jobs > Columbus, OH > Salesforce delivery

Salesforce COE - Service Delivery Manager - Sr

Huntington National Bank
Columbus, OH
Full-time

Description

The Huntington Salesforce Center of Excellence (COE) team is seeking an experienced Senior Service Delivery Manager to lead delivery teams responsible for the design, build, deployment and support of Salesforce-related applications.

The ideal candidate will have experience with the development of strategy, planning, funding, prioritization, resource planning / management and delivery of technology products and services to the Business Partner(s) and cross-impacted Information Technology delivery partners.

Duties and Responsibilities :

Direct responsibility for end-to-end technology project execution based on Agile methodologyEnsure team delivers on-time and high quality resultsEvaluate delivery plans;

identify and proactively reduce and remove roadblocks

Direct responsibility for resource planning, recruitment and management for the technical team members including Technical Lead, Developer and Quality Assurance rolesEstablish delivery execution model which leverages onshore and offshore resourcesContinually align staffing plans to deliverables and budgets;

when appropriate, adjust technical team resources to meet upcoming delivery targets and budget modifications.

  • Build high performing teams by establishing goals and through regular coaching track progress with these career plans.
  • Partner with line of business and IT partners to develop technology strategy for capabilities assigned to delivery teams
  • Partner with delivery peers to coordinate release plans and day-of release activities.

Basic Qualifications :

  • Bachelor's Degree
  • 5-7 years of related experience managing technical teams
  • Exceptional communication and interpersonal skills are required for interacting and collaborating with developers, analysts, and business staff throughout the organization
  • Strong organizational skills with demonstrated ability to instruct a high-performing team, work with partners to set and meet business service level agreement levels, and plan and deliver work to expectations

Preferred Qualifications :

  • 5+ years of experience in large scale, enterprise organizations
  • 5+ years of experience executing delivery based on Agile methodology.
  • 3+ years of experience focused on the Salesforce platform
  • Salesforce Administration certifications preferred
  • Experience with modern data architecture and integration approaches, particularly service-oriented and event driven architecture concepts
  • Experience providing shared services to multiple teams
  • Experience in Financial Services industry or with financial applications

Exempt Status : (Yes not eligible for overtime pay) ( No eligible for overtime pay)

Workplace Type :

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice : Visit Huntington's Career Web Site for more details.

Agency Statement : Huntington does not accept solicitation from Third Party Recruiters for any position

30+ days ago
Related jobs
Huntington National Bank
Columbus, Ohio

The Huntington Salesforce Center of Excellence (COE) team is seeking an experienced Senior Service Delivery Manager to lead delivery teams responsible for the design, build, deployment and support of Salesforce-related applications. The ideal candidate will have experience with the development of st...

Promoted
Slalom Consulting
Columbus, Ohio

Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. Partner Development Manager, Salesforce - Financial Services. The Salesforce Partner De...

Promoted
Accenture
Columbus, Ohio

A Salesforce Functional Delivery Lead. Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc. Minimum of 5 years of progressive experience in a Salesforce Delivery/Functional lead role, to include: Project Management, Business...

Wella
OH, US

R&D, HR Platform Service Delivery Manager. We are actively looking for IT Service Delivery Manager to support applications for R&D, HR and Legal departments. The IT SDM will maintain 3rd party service level agreements, ensure service quality and service continuous improvement, and manage vendor rela...

Promoted
Accenture
Columbus, Ohio

Understand Salesforce Field Service (SFS) architecture, Work Order and Service Appointment life cycle, bulk scheduling, dispatch, unschedule. A strong Salesforce Field Service Cloud Technical Architect with strong leadership skills and a talent for shepherding projects along in a timely and efficien...

FST Logistics
Dublin, Ohio

The company transitioned to an Employee Stock Ownership Plan (ESOP) model in 2014 to give our employees control of FSTs success As the Sr. Business Development Manager, you will be responsible for driving growth and revenue by developing and executing business strategies to expand the customer base,...

JPMorgan Chase & Co.
Columbus, Ohio

As a Business Associate Service Delivery Manager within Business Banking, you will oversee operations to prevent financial loss, safeguard the firm's reputation, identify emerging issues, and respond to situations that could negatively impact the confidentiality, integrity of information, or availab...

Victoria's Secret
Reynoldsburg, Ohio
Remote

Are you looking for a fast paced, fun, opportunity to lead an amazing team?Do you enjoy troubleshooting, problem solving and have experience with retail customer care on a salesforce service cloud platform?If so, this may be the role for you. You will lead a small technology team who supports our cu...

PricewaterhouseCoopers Advisory Services LLC
Columbus, Ohio

SummaryA career in Operations Consulting services will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and develop...

Global Payments, Inc.
Columbus, Ohio

Associate Service Delivery Manager or AboveEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Accountable for the identification, development and delivery of conti...