- Arranges for the efficient and orderly admission of patients, ensuring that all points of registration (Emergency Room, Outpatient Ambulatory, SDS, Behavioral Health & Admitting) are obtaining accurate patient information and that patients are made aware of hospital policies and procedures.
- The Patient Access Representative interacts with the hospital staff and patients to assure quality care of patients throughout their hospital stay.
- Establishing health insurance benefits, conditions and requirements by making phone inquiries, and by using eligibility systems and the internet.
- Accepts reservations for hospital admission, clinic visits, SDS, ED and behavioral health services. Inputs information in EMR and completes appropriate forms.
- Receives and records accurate demographic, financial and insurance information for all patients registered.
- Verifies all information and updates the patient’s information in the computer as necessary.
- Verifies the accuracy of demographics and insurance information at the time of patient’s admission. Scans each required items (if available) such as ID / Insurance Cards / Consents and eligibility into the charting system.
- Refers patients that are self-pay to the appropriate financial assistance representative to see if the individual qualifies either for Medicaid and / or Charity Care.
- Obtains financial clearance and approval for any patient seeking ambulatory and / or outpatient psychiatric services.
- Admits, discharges and transfers patients to and from units such as Emergency Room, Skilled Nursing Facility, Psychiatric Services, SDS, etc.
- Collects payments for deposits to meet deductibles and co-insurance.
- Notifies supervisor concerning admissions that do not meet the hospital financial policy.
- Participates in educational programs and in-service meetings.
- Promote the mission, vision, and values of the hospital.
- Greet all patients, families, and visitors with a positive attitude.
- Performing other duties as assigned.
Post Service Representative Requirements :
- High School Diploma, GED, or suitable equivalent.
- 2+ years work experience in customer service or related field.
- Proficient knowledge of medical terminology, billing practices and coding.
- Proficient computer skills.
- Proficient with MS Office Suites.
- Excellent communication skills, both verbal and written.
- Proficient mathematical skills.
- Outstanding people skills.
- Strong organizational skills.
- Bi-lingual a plus in speaking Spanish and conversing in Spanish
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