Ideal Candidate :
We would prefer the candidate to have medical office experience, excellent customer service skills, critical thinking and the ability to work independently.
They should be patient focused.
Requirements :
Education : High School Diploma or equivalent
Skills : Knowledge of Medical Terminology, strong interpersonal skills; demonstrates
the ability to handle multiple tasks; demonstrates the ability to prioritize and organize
work, completing assignments in a timely and accurate manner.
Experience : yr experience in a clerical role in a healthcare environment
Essential Functions of the Job :
Answers telephones properly, courteously, and tactfully with the public, physicians,
outside businesses, and other departments. Directs calls to the appropriate party and
transfers when appropriate. Takes complete and accurate messages
- Responds to phone messages in a timely manner
- Facilitates patient appointments and referrals in a timely, efficient and friendly manner
- Registers, pre-certifies and schedules patients accurately and in a timely manner
- Verifies patient’s eligibility of insurance utilizing assigned tools and resources, updates
demographic and insurance as needed and copies information into the patient’s account
Obtains demographic and insurance information from patient in a pleasant, efficient
manner and inputs data accurately into the patient management system
Prepares or assists patients to acquire financial estimate of the anticipated price for the
services to be rendered prior to the performance of services and communicates the
information to the patient
Processes and maintains all patient schedules for area of responsibility, runs schedules
daily, forwards to appropriate departments and / or individuals in a timely manner.
Communicates schedule changes as needed
Provides general reception duties including; greeting and assisting customers in a timely
and courteous manner with a willing and helpful attitude
Engages patients who have been waiting past their appointment time notifying the
patients of any delays
Collects all current and past-due patient responsibility balances (, co-payment,
deductible, coinsurance, self-pay balances, bad debt balance) prior to services being
rendered
- Performs daily reconciliation, balancing and cash out procedures
- Provides superior customer service focused on professional and effective communication
with patients and co-workers
Prepares the next day’s work for all scheduled patients to include the financial estimate of
the patient responsibility balance
- Shares responsibility / accountability for work with team members
- Completes work within authorized time to ensure compliance with department standards
- Understands the impact of actions, attitudes, and the patient’s perception as it relates to
overall customer satisfaction and be self-aware of how your role affects the customer’s
experience
- Initiates IT work tickets to resolve equipment or system related issues
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