Patient Services Representative/ Scheduler-Imaging

Description

Schedule : Monday 11 : 30-8pm & Tuesday through Friday 10 : 30-7pm

Essential Job functions

• Greets patients, customers and family in person and by phone in a courteous and timely manner.
• Ensures patient arrival according to schedule and updates patient arrival time when necessary.
• Proficient knowledge and understanding of insurance.
• Collection of patient co-pays and outstanding balances.
• Offers and assists patients with questionnaires dependent on procedure. (CT, Mammo, MRI, Dexa.)
• Compliance with all organization and department policies, procedures and standards.
• Works to resolve all customer issues regardless of the source of the problem by determining and mobilizing the resources required to address the concern.
• Schedules and reschedules all radiology exams as requested and in accordance to department protocol, advising patients of pre-exam prep, if needed
• Observes strict confidentiality in all phases of operations according to HIPAA guidelines.
• Maintains reception work area without food in the public's view. Maintains receptionist and patient waiting areas clear of unnecessary clutter and debris
• Stock reception area with needed supplies.
• Maintains a consistent level of productivity. Organizes tasks in an efficient manner.
• Completes proper documentation for film / CD dispensing.
• Communicates proactively with provider offices, technologists, and leadership

General Job functions :

• Demonstrates the ability to set goals, assign priorities, anticipate problems, and achieve results, schedules and uses time efficiently, accepts full responsibility for projects and duties assigned, completes assignments on time.
• Maintains a professional appearance and conduct in accordance with organization’s standards of conduct.
• Maintains a neat and professional work environment in accordance with departmental and / or organizational policies.
• Adheres to all Summit Medical Group polices and procedures, including, but not limited to Attendance & Tardiness (HR-102), Meal and Other Breaks Policy (HR-108), Standards of Conduct (HR-116), Working Hours and Overtime (HR-109)
• Attends and participates in all educational and training events, departmental meetings, employee forums, committees or meetings, as appropriate.
• Prints Medicare ABN, or other waivers, as necessary.
• Ability to be flexible with lunches and break periods.

Physical Job Requirements :

• Pushing and pulling, taking frequency and weight into consideration.
• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
• Physical agility, which includes ability to maneuver body while in place.
• Dexterity of hands and fingers.
• Balance is maintained during climbing, bending and / or reaching.
• Endurance (e.g. continuous typing, prolonged standing / bending, walking).

Environmental Risks :

• Combative patients / visitors
• Allergens : dust, mold and / or pollen

Education, Certification, Computer and Training Requirements :

• High School Graduate or GED required. Diploma from a vocational or technical program preferred.
• 0-1 years experience required. 2-4 years experience preferred. One (1) year of previous Receptionist / Scheduling experience preferred.
• Ability to communicate in English, both orally and in writing.
• High level of verbal / written communication skills.
• Ability to communicate in English, both orally and in writing required.
• Ability to prioritize and comprehend instructions and projects.
• Ability to comprehend and carryout written and verbal instructions required.
• Ability to make complex and time pressured decisions with high degree of accuracy required.
• Strong multi - tasking, organizing & priority setting skills required.
• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email / Voice Mail) preferred.
• Strong customer service, interpersonal and organizational skills required.
• Good word processing skills required. Ability to type 25 words per minute preferred. Previous experience with Standard Office Technology in a Window based environment preferred.
• Experience with EHR, Practice Management System and Departmental / Ancillary Systems preferred.

Travel

Need to travel to other locations

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.

Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender / sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

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