PT Clerk, Admissions and Enrollment Services

Job Description :

PT Clerk Admissions and Enrollment Services

Campus : Lynn / Danvers campus

Work Schedule : Monday - Friday between the hours of 8am-5pm Up to 20 hours a week.

SALARY : $18.90 per hour, non-benefited position, up to 20 hours per week.

GENERAL STATEMENT OF DUTIES :

The part-time clerk will serve remotely as a key information source for prospective and enrolled students to North Shore Community College.

As part of a team, the clerk will assist in completing procedures for admissions and enrollment. Gathers required student documentation, assists in the management of student files, and completes data entry and monitors records in an integrated Student Database system.

ESSENTIAL FUNCTIONS :

• Provide customer service to students and parents by phone, in person, via email, and virtually via Centro Hub, by answering questions and advising customers on all aspects of student services
• Assists prospective and enrolled students in admissions, and records processes.
• Scans and indexes student records.
• Interacts with the Enrollment Team to organize and process documents relevant to students' admission, retention and graduation.
• Monitor and respond daily to correspondence received on department / divisional e-mail accounts and voicemail inboxes.
• Provide clerical assistance to staff, including coordinating mailings, tracking documents, copying, faxing, information packet compilation and mail distribution.
• Collects and processes documents such as change of program forms, registration forms, withdrawals, enrollment verifications, transcript requests, name changes, etc.
• Processes admissions applications including uploading required documents, determining if the student has met all requirements for acceptance on the general application, and confirming that proficiency has been met.
• Cleans up discrepancy reports as needed for data integrity.
• Utilize the College's database system (Banner), CRM, and Navigate for all pertinent data entry and processing functions.
• Assist in outgoing call campaigns; deadline reminders, collection outreach and other notifications as necessary.
• May be required to occasionally work evening and weekend events, and report to other campuses if coverage is needed.
• Perform other duties as required or assigned by managers within Enrollment Services.

Requirements :

• A combination of relevant experience and / or education.
• Proficiency in Microsoft Office Suite and data entry required : Excel, Word and Access.
• Strong computer skills, comfort with technology, and demonstrated accuracy with data entry.
• Excellent customer service, interpersonal communication, preferable in a multicultural work setting.
• Demonstrated ability to interact with students and outside agencies to resolve problems.
• Ability to occasionally travel between campuses as necessary.
• Candidates will be required to pass a CORI / SORI and / or a National background check as a condition of employment.

PREFERRED QUALIFICATIONS :

• Strong knowledge of the community college system working with individuals of diverse backgrounds.
• Strong customer service skills and ability to multitask
• Knowledge of Banner or other integrated student database systems preferred.
• Bilingual Spanish is preferred.

Additional Information :

STARTING DATE : ASAP