Program Coordinator - Serious Illness Care Program

Program Coordinator - Serious Illness Care ProgramSchool of Medicine, Stanford, California, United StatesAdministrationPost Date Sep 25, 2024Requisition # 104714The Program Coordinator (Administrative Associate 3) will provide administrative or operational support with limited supervision for Quality Initiatives and theSerious Illness Care Programfor the Department of Medicine.

The Department of Medicine (DOM) is the largest department in the school and provides clinical services to approximately 40% of SHC patients.

With a consolidated budget of more than $360 million, fifty percent from clinical activity, and nearly 600 faculty members, the Program Coordinator plays a vital role in quality initiatives across the department.

The Serious Illness Care Program (SICP) was developed as a collaborative approach to implement new methods and techniques to address patients facing serious illness or end-of-life decisions.

Stanford DOM has entered into this collaborative program with the Brigham and Women’s Hospital (Boston, MA) and is currently piloting these methods and tools within the Oncology and Hematology divisions in the DOM, and within the cancer service line at Stanford Health Care (SHC).

The implementation team is responsible for planning, executing, and overseeing elements of the Serious Illness Care Program through the lifetime of the project.

The Program Coordinator is a core member of the implementation team and will be responsible for the following : complete oversight of the SICP training component, maintenance of DOM and SICP reports and dashboards, conduct analytics via the EPIC electronic medical record and SHC Edge Reporting, partner with the clinical leads and project manager to prioritize and respond to program inquiries, maintain reporting compliance with CME, enhance program tools and methodologies, support scheduling of meetings and workshops, process financial transactions in Oracle, and support decisions that improve both costs and quality, among other duties as assigned.

The Program Coordinator will preferably have experience in program implementation and a background in administrative operations.

It is essential that they demonstrate excellent working relationships with physician leaders and other clinical and non-clinical staff.

He or she often serves as a resource on special projects as required. The position requires excellent communication skills and the successful candidate will ideally have experience in a highly professional setting.

The ideal candidate will have the ability to work independently and in a team environment. This role requires work from the Stanford University campus 1-2 days per week with the option to work remaining days from a work location outside of Stanford University.

For more information about the Stanford Department of Medicine, visit : To view Stanford Universities benefits, visit : Duties include : Work with the Clinical Lead and Project Manager to maintain and implement the Serious Illness Care Program, including the Communications Skills Trainings, across DOM divisions.

Act on behalf of the supervisor, department manager, or chair in regard to establishing priorities and identifying and resolving problems that are administrative in nature.

Oversee and host Serious Illness Care Program’s Communication Skills Trainings, including communicating with clinician trainees, faculty trainers, and patient actors, maintain CME compliance.

Oversee and / or perform duties associated with scheduling, organizing, and operating complex conferences, seminars, and events, including arranging with vendors for services, overseeing the production and distribution of materials, administering logistics, and managing event within budget.

Maintain spreadsheets and databases for quality dashboards for DOM and SICP using specialized software and systems.Compose and draft documents and correspondence for presentations, course handouts, grants, conferences, seminars, and reports;

perform substantial editing and fact checking. Create, maintain, modify, and / or ensure accuracy of content in various unit documents, displays, reports, brochures, social media, and / or websites.

Plan and schedule calendar(s) with limited consultation, resolve calendaring conflicts, and arrange travel in compliance with unit, university, and sponsor policies.

Gain and disseminate subject matter expertise through participation in the Care Program Collaborative between Stanford DOM and Brigham and Women’s Hospital.

Oversee and / or process a variety of complex financial transactions; produce, monitor, and reconcile budget statements; research, identify, and resolve discrepancies.

May assist with capital or special equipment requests and / or vendor selection. Other duties may also be assignedDESIRED QUALIFICATIONS : Bachelor’s degree preferred.

Experience in Stanford business intelligence systems or other clinical and administrative computing systems preferred.Familiarity in program implementation preferred.

EDUCATION & EXPERIENCE (REQUIRED) : High school diploma and four years of administrative experience, or combination of education and relevant experience.

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED) : Advanced computer skills and demonstrated experience with office software and email applications.

Demonstrated success in following through and completing projects.Excellent organizational skills and attention to detail.

Excellent Strong verbal and written communication skills.Excellent customer service and interpersonal skills.Ability to prioritize, multi-task, and assign work to others.

Ability to take initiative and ownership of projects.Ability to routinely and independently exercise sound judgment in making decisions.

CERTIFICATIONS & LICENSES : NonePHYSICAL REQUIREMENTS* : Constantly perform desk-based computer tasks.Frequently sitting.

Occasionally stand / walk, reach / work above shoulders, grasp lightly / fine manipulation, grasp forcefully, use a telephone, sort / file paperwork or parts, lift / carry / push / pull objects that weigh up to 10 pounds.

Rarely twist / bend / stoop / squat, kneel / crawl. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING STANDARDS : Interpersonal Skills : Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

Promote Culture of Safety : Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns;

uses and promotes safe behaviors based on training and lessons learned.Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide,The expected pay range for this position is $39.

46 to $44.30 per hour.Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position.

The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website () provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees.

Specifics about the rewards package for this position may be discussed during the hiring process.Why Stanford is for YouImagine a world without search engines or social platforms.

Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world.

Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy.

Our culture andunique perksempower you with : Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course.

Join a TedTalk, film screening, or listen to a renowned author or global leader speak.A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities.

We also provide excellent health care benefits.Discovery and fun. Stroll through historic sculptures, trails, and museums.

Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities.

Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.

Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.

Employees may also perform other duties as assigned.Additional InformationSchedule : Full-timeJob Code : 4098Employee Status : RegularGrade : FRequisition ID : 104714Work Arrangement : Hybrid Eligible