Senior Product Application Manager

Position Summary :

This position is responsible for leading a Team of product and application experts in specific technology(s) to optimize customer process performance by recommending best fit (cost / performance) solution, managing customer trials of new and existing products / processes, The team is the Liaison between R&D, Sales and the customer.

Provides technical and application support to the frontline sales teams, direct and indirect customers in the region including : product training, product recommendation, problem solving, customer presentations and trial support

Job Responsibilities :

• Provide technical support to the frontline sales force, including troubleshooting, new product implementation, process optimization, trial leadership, etc.
• Identify and clearly define customer needs, lead internal collaboration to deliver the best solution.
• Manage the product line's pricing and profitability
• Select appropriate products from the portfolio in accordance with business needs and product line strategy.
• Propose products / modifications from the portfolio in accordance with business needs, product line strategy, and specific customer needs.
• Collaborate with Commercial, Operations and R&D to determine and establish feasibility and total product cost as input for the final offer.
• Develop and deliver presentations to customer and general market on technical / product related subjects including case studies, white papers, in collaboration with Commercial team.
• Understand the competitive landscape and provide input where applicable.
• Utilize the CRM system to manage responsibilities, collaborate, and capture important historical data for sales projects.
• Comply with all Company Policies : to include but not limited to Code of Conduct and expense reporting, etc.
• Ownership of individual development plan (IDP) as agreed upon with direct line manager.
• Implement and drive and internal value based selling approach through the customer engagement and account management process.

Education, Experience & Skills :

• Bachelor's Degree required (MS / MBA preferred) in Chemistry, Engineering or any business area.
• Minimum of 5 years of experience in a customer facing and technical capacity.
• Willingness and ability to travel up to 50% of the time to customer sites.
• Willingness and ability to work from a home-based office.

EEO STATEMENT : It is Quaker Houghton's policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Quaker Houghton will also provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

For further information about the E-Verify program, please click here : http : / / www.uscis.gov / e-verify / employees

DISCLAIMER : The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.