A company is looking for a Customer Service Manager to oversee a remote team of customer service agents and enhance the customer experience.
Key ResponsibilitiesMonitor and track key performance metrics to ensure high-quality customer serviceLead staffing efforts, including recruiting, hiring, onboarding, and training processesFoster a positive team culture and maintain morale among remote team membersQualificationsBachelor's Degree in Business, Management, or related field plus 3-5 years of customer service experience, or HS Diploma plus 8 years of customer service experience1-2 years of management experience, ideally in customer serviceProficient in Microsoft Office products and ExcelStrong data literacy to turn metrics into actionable improvementsExperience with ERP or Zendesk systems is a plus
Customer Service Manager
A company is looking for a Customer Service Manager, BPO Vendor Management. ...
Customer Service/account Manager Representative
We are currently seeking for a CSR/ Account Manager to add to our team to continue our rapid growth. As a member of the RoadEx Team, you will work with multiple carriers and customers. Address customer inquiries regarding their insurance coverages. Prior insurance industry experience helpful but not...
Manager, Sales and Customer Service
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Our opportunities in Sales, Merchandise, Operations,...
Customer Service Manager
The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. Pro...
Customer Service Manager
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Provide excellent customer service. Excellent Customer Service Skills. ...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Assistant Customer Service Manager (729)
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reach...
Application Engineering / Customer Service Manager
The Application Engineering / Customer Servce Manager is directly responsible for managing, overseeing and coordinating of all day-to-day distribution activities, customer service and engineering operations. Partner with Operations/Customer Service Managers from the other branches to develop and imp...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E...