Desk Side Services
Windows PC
1.) To identify attrition percentage in accounts and take up initiatives to reduce the same (2.) To perform value addition activities (CIP and SIP) and implement strategies to improve productivity.
3.) To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyse the deviation to plan strategies to reduce deviation through levers like Automation and self-driven initiatives.
4.) To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT) (5.
To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews (6.
To ensure generation of an account level EE and EN revenue (7.) To ensure absorption of freshers as per the defined account targets
Technical Support Specialist I - Not Applicable
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