Technical Specialist

HCLTech
Michigan , USA
Full-time

Desk Side Services

Windows PC

1.) To identify attrition percentage in accounts and take up initiatives to reduce the same (2.) To perform value addition activities (CIP and SIP) and implement strategies to improve productivity.

3.) To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyse the deviation to plan strategies to reduce deviation through levers like Automation and self-driven initiatives.

4.) To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT) (5.

To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews (6.

To ensure generation of an account level EE and EN revenue (7.) To ensure absorption of freshers as per the defined account targets

30+ days ago
Related jobs
Promoted
Zoetis, Inc
Kalamazoo, Michigan

This role performs all phases of animal experiments associated with discovery and/or development of animal health products and includes but is not limited to setting up and performing a variety of animal activities, performing daily animal husbandry, sample collection, sample processing, data collec...

Promoted
235 Labs
Utica, Michigan

Technical Operations Specialist. Technical Operations Specialist. Solve day-to-day technical hiccups, whether it’s software woes or cloud service conundrums. ...

Promoted
BLM GROUP USA
Novi, Michigan

Field Technical Trainer Applications Specialist. Job Title: Field Technical Trainer Applications Specialist. Under minimal supervision of the Training Development and Laser Applications Support Manager, the Field Technical Trainer and Applications Specialist, conducts internal and/or external traini...

FEV
Auburn Hills, Michigan

The Technical Specialist leads a team conducting powertrain testing and supports gasoline powertrain development programs with technical guidance. FEV North America, Inc is seeking a Technical Specialist for its Engine, Hybrid and Fuel Cell Powertrain Team. This Technical Specialist – Gasoline Combu...

Wesco
Grand Rapids, Michigan

As a Senior Specialist - Technical Sales, you will be customer facing and involved in the commercial/technical decision-making process of the sales cycle with a focus on identifying/closing large projects and driving incremental specialized product growth at all levels. You will provide pre- and pos...

Easley Resource Group
Detroit, Michigan

Our client has a new position for a Technical Sales Rep - Particle Characterization instruments. Experience in technical sales, analytical instruments sales preferred. ...

Wesco
Lansing, Michigan

As a Senior Specialist - Technical Sales, you will be customer facing and involved in the commercial/technical decision-making process of the sales cycle with a focus on identifying/closing large projects and driving incremental specialized product growth at all levels. You will provide pre- and pos...

Ford Motor Company
Dearborn, Michigan

Able educator and mentor to engineering community – demonstrated experience delivering technical training classes / lunch & learn, etc. Proven go to resource for difficult software / strategy issues; able to quickly and effectively apply technical and quality process knowledge to drive issues to rob...

Freudenberg
Howell, Michigan

Provide on-site technical service and training to customers and co-suppliers, upholding Chem-Trend's reputation for excellence. Assist Sales Representatives with product recommendations, territory intricacies, and technical presentations. ...

Global Technical Talent
Bloomfield Hills, Michigan

Our client is looking for a skilled Engineering Sourcing Specialist to work with the Talent Acquisition team and understand the recruitment needs of the company. ...