Head of IT Shared Services

Head of IT Shared Services

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

Salary : 140,000 - 150,000 GBP per year

At NFU Mutual, we are looking for a Manager engineer!

Our tech stack :

Support, ITIL, Network, Security, Manager

Requirements :

As the Head of IT Shared Services, candidates should demonstrate the following qualifications and skills :

• Exceptional leadership and coaching abilities, with a track record of developing high-performing IT teams.
• Significant experience in a highly visible, customer-focused, strategic partnering role, delivering results swiftly.
• Strong communication and interpersonal skills, with experience engaging senior management and stakeholders.
• Analytical and problem-solving expertise, with a proactive approach to identifying and resolving service delivery issues efficiently and in line with service level agreements.
• Experience utilizing ongoing customer feedback to continually improve service delivery.
• Proven experience in driving change and influencing direction within a senior leadership role.
• Management experience of boards and committees at an executive level.
• Strategy development and implementation experience.
• Proven experience leading service delivery across multiple business units and managing third-party suppliers.
• In-depth understanding of Service Integration Management, Service Management, and Governance Frameworks.
• Strong knowledge of IT service portfolio management, including infrastructure, systems, applications, and security.
• Up-to-date knowledge of the latest IT service management trends and practices.
• Certification in IT service management (e.g., ITIL v3, COBIT, ISO / IEC 20000).

Your responsibilities :

In this role, you will :

• Deliver a first-class IT support service to colleagues across the UK.
• Drive internal teams and external third-party suppliers to identify problems, offer tailored solutions, and promote continuous improvement.
• Cultivate a culture where exceptional customer service is paramount.
• Forge and maintain relationships with key stakeholders across the business.
• Serve as the strategic partner between our IT Division, external suppliers, and senior stakeholders, leading the delivery of our IT shared services strategy and roadmap.
• Monitor daily IT issues and performance to drive excellent service provision and make necessary improvements based on customer feedback.
• Build and maintain effective relationships with programme and project boards, NFU Mutual functions, and strategic partners.
• Provide expert advice, insights, and leadership to the Board and Executive Committee on IT Service Management trends, best practices, and opportunities for continuous improvement and innovation.

Location : Manor Road, Birmingham, United Kingdom

Benefits & perks :

NFU Mutual is committed to fostering an inclusive workplace and values the unique differences that make us stronger. We celebrate creativity and innovation from diverse perspectives and experiences.

As a Disability Confident Employer, we welcome applications from individuals of all backgrounds, ensuring that everyone can showcase their talent and maximize their potential.

When you join our team, you can look forward to a supportive culture and a range of attractive rewards and benefits, including a competitive salary, annual bonuses, and a robust pension scheme, among others.

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