Responsibilities
- Maintain server and network infrastructure
- Provide exceptional customer support
- Execute work orders to meet customer satisfaction of service delivery
- Deploy, diagnose, repair and maintain Honeywell systems and solutions according to specifications and industry standards
- Provide technical support to customers by addressing inquiries, resolving issues, and offering guidance on system usage
- Maintain accurate records of all installations, maintenance activities, and repairs. Complete service reports and
- documentation in a timely manner
- Collaborate with other technicians, engineers, and customer support teams to deliver comprehensive solutions and support to clients
- Acquire security and other clearances as required by customer
YOU MUST HAVE :
- Associate of Science degree in a Computer Science, or Information Technology related field or 3 years of relevant experience
- 2+ years of experience with virtualization, networking, servers, storage, and enterprise application
- 2+ years’ experience working within field service environment
- Knowledge of completing preventative maintenance on automation systems
- Ability to troubleshoot, conduct repairs, and work independently
- Valid Driver’s License and driving record acceptable to Honeywell
WE VALUE :
- Experience with building automation / IOT systems
- Self-motivated, ability to meet deadlines and work well under pressure, determine own work priorities, work independently and as part of a team
- Excellent analytical and problem-solving skills with the ability to assist in the development of innovative and creative solutions in a complex multiple systems environment
- Ability to work with cross-functional teams to meet expectations of internal and external customers
- Excellent effective communication (verbal and written) and interpersonal skills, along with proven ability to interact professionally with clients
- Ability to provide customer satisfaction
- Excellent communication and interpersonal skills
- Basic Building Management Systems knowledge
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