Responsibilities
1. Customer Engagement :
- Greet customers warmly and ascertain their needs and preferences.
- Provide knowledgeable and personalized product recommendations.
- Assist customers with product selections and provide information on features and benefits.
- Ensure a positive and memorable shopping experience for all customers.
2. Sales Performance :
- Achieve individual sales targets and contribute to store goals.
- Upsell and cross-sell products to maximize sales opportunities.
- Stay informed about new products, promotions, and sales events.
- Use effective sales techniques to drive revenue and customer loyalty.
3. Product Knowledge :
- Maintain a deep understanding of the store’s product offerings.
- Stay updated on industry trends and competitor products.
- Provide detailed and accurate product information to customers.
- Attend training sessions to enhance product knowledge and sales skills.
4. Store Presentation :
- Ensure the sales floor is clean, organized, and visually appealing.
- Assist with merchandising and stocking shelves.
- Monitor inventory levels and report low stock or out-of-stock items.
- Maintain accurate pricing and signage on all products.
5. Customer Service :
- Handle customer inquiries, complaints, and returns professionally and efficiently.
- Resolve customer issues and provide appropriate solutions.
- Build and maintain long-term customer relationships.
- Follow up with customers to ensure satisfaction and repeat business.
6. Operational Support :
- Assist with store opening and closing procedures.
- Process sales transactions accurately and efficiently.
- Support promotional activities and in-store events.
- Collaborate with team members to achieve overall store success.
About You :
- Flexible schedule with the ability to work weekends, some weekdays, holidays and as business dictates.
- 1+ year experience in customer service, retail and or sales related position
- Highly motivated, enthusiastic team player, driven by exceeding our sales performance aspirations and creating an innovative customer experience
- High standards of personal appearance & professional behaviour
- Flexible availability to work during peak retail hours such as nights, weekends and holidays.
- Speaks fluent English . Bilangual in Chinese or Spanish is a plus
- Customer Centric : Passionate about providing high-quality service and care to clients
- Adaptable : Flexible and able to thrive in a fast-paced and ever-changing environment.
16 hours ago