EIS is seeking a Software Support Representative to provide application support to customers that will involve answering complex questions on the function and usage of our products.
The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s).
They will also be responsible for contributing to a knowledge base and supporting user forums. You must have the ability to multi-task and see issues through to resolution.
You will serve as primary support liaison between company and customer.
In this role, you will work closely with the Director of Client Services, and be supported by a great team, in providing exceptional customer service and development support.
What your impact will be
- Operate as a frontline, primary support liaison between EIS and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets
- Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines
- Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives
- Regularly review the database of submitted items and proactively follow up with clients to ensure that their inquiries and / or issues have been satisfactorily resolved
- Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction
- Maximize and maintain current knowledge and awareness of applications and related technologies
- Sound understanding of API and web services technologies and functions
- Email technology troubleshooting
What we are looking for :
- Ability to present Support webinars, both internally to staff as well as to customers via the Web
- Sound knowledge of engagement delivery and software troubleshooting techniques with a high focus on first call resolution
- Ability to interpret requirements, and recommend solutions that best address clients' needs
- Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively
- Strong ability to multi-task and prioritize work effectively
- Exceptional attention to detail and the ability to grasp concepts quickly
- Other duties as assigned by management.
Software Support Representative
EIS is seeking a Software Support Representative to provide application support to customers that will involve answering complex questions on the function and usage of our products. In this role, you will work closely with the Director of Client Services, and be supported by a great team, in providi...
LSE Student Intern (Software Developer/Engineer Summer Intern)
LSE Student Intern (Software Developer/Engineer Summer Intern). Position is for a software application developer/engineer to support the SRNS installation of PeopleSoft Finance Supply Chain (FSCM). Knowledge of software development fundamentals / methodologies / lifecycle. ...
Financial Representative Trainee (Sales)--Columbia, SC
Financial Representative Trainee (Sales)--Columbia, SC. Sales, Early Career Programs, Financial Representative Trainee. Upon completion of the trainee period, promotion to a Financial Representative with a $36,000 annual base plus unlimited monthly sales incentive. You’ll gain valuable direct sales ...
PeopleSoft Technical Support Engineer - Consultant
Job Title: PeopleSoft Technical Support Engineer – ConsultantDuration: ContractLocation: H12 - Clemson - 118 Ravenel Center Place, Clemson, SC 29634(75% Remote) JOB DESCRIPTION: SCOPE OF THE PROJECT:Utilize PeopleSoft HCM experience in Payroll, Time & Labor Absence Management and Core HR to implemen...
Software Developer in Test (SDET)
Software Developer in Test (SDET). Bachelor’s degree in Computer Science, Software/Systems Engineering, or equivalent technical degree. Must have comprehensive technical expertise on IT products, operating systems, software, hardware, systems and networks and specialized environments. Bachelor...
Technical Support Specialist
Provide second level contact for all support issues for end-user technical support maximizing the end user’s experience, and when needed, provide first level support. Ensure all technical support related activities comply with the global Harsco compliance standards and procedures. Harsco is re...
Kitchen Sales Representative
As a Kitchen Design and Sales Representative, you will be responsible for new construction and remodeling projects from measurement to delivery. This will entail finding sales opportunities, job site measurement, designing, and securing the final sale. In addition to having a design background, the ...
Sales Representative
The all-new Classic Chrysler Dodge Jeep Ram of Lancaster is currently hiring Automotive Sales Associates where top performers can earn over $90,000 annually. Attend product and sales training courses. Please submit your resume for consideration and a representative from C. ...
Outside Sales Representative
We are seeking an OUTSIDE SALES REPRESENTATIVE to join our team!. Work with your sales manager to assist with the sales process and close deals. Previous experience in outside sales recommended or other related fields. ...
IT Support Specialist
IT Support Specialist - Fast Track Your IT Skills with Us!. Are you ready to launch your IT career and dive into a fast-paced world of problem-solving? Morris Business Solutions is searching for a passionate IT Support Specialist to join our dynamic Managed Services (MSP) team. We're a fun and s...